It's easy to import customers, products, images and variations into your BigCommerce store from a standard CSV file. Read our User Guides to do it yourself, or learn more about our catalog transfer services that can transfer your data for you.
The security and uptime of your store is our #1 priority. We protect your site and data with the same military-grade security and encryption that the big banks use, and we have a 99.99% average uptime.
Absolutely. If you haven’t purchased a domain name, you can buy one through us. If you already have a domain name, we’ll help you set it up to use with your BigCommerce site.
All plans come with a free SSL certificate and site-wide HTTPs. For advanced SSL features we do recommend purchasing a premium SSL certificate (which you can do from us). You can also purchase and install a third party SSL if you are a Pro or Enterprise customer.
No. We believe in fair, transparent, and predictable pricing. We do not charge transaction fees on top of plans or based on which payment processor you use.
Due to regulatory compliance requirements and our operations in various states, we are required by law to charge sales tax on your subscription and other services or products purchased from BigCommerce if you live in the following states: Texas, New York, South Carolina. This change will go into effect on September 6, 2018.
Yes, we offer a fully functional 15-day free trial, during which you can test drive BigCommerce and build your site. You don't need a credit card to sign up; there's no obligation and no risk. Try BigCommerce free.
You can upgrade at any time by clicking the Select a Plan button at the top of your control panel. All of your data (products, orders, customers, etc.) will remain intact after you upgrade.
We’ll send you a reminder to upgrade your store at the end of your free trial. If you choose not to upgrade, we’ll keep your data for a short amount of time — just choose a subscription plan to get your store up and running again. During this time, your customers won’t be able to access your store, and you’ll only be able to log in to choose a plan. After that, your store will be automatically deleted, and we’ll no longer be able to restore it.
Once your trailing twelve month sales volume reaches the maximum of $50,000, you will be automatically upgraded to Plus. This gives you room to grow up to $150,000 in annual sales, and offers immediate access to features like customer groups and abandoned cart saver.
Once your trailing twelve month sales volume reaches the maximum of $150,000, you will be automatically upgraded to Pro, starting at $249.95/month and entitling you to $400,000 in annual online sales. For every $200,000 in online sales beyond that, you'll be charged an additional $150 per month.
This is a sum of the sales volume you have processed over the last twelve months. If you have only been with BigCommerce for three months, it will be a sum of the last three months. After a year on BigCommerce, your most recent twelve months of sales counts towards your annual online sales volume. This practice eliminates seasonal spikes and helps make monthly plan costs predictable.
Eligible sales include product price (net of any discounts), as well as taxes and shipping. Social commerce transactions from Pinterest, Facebook and Twitter, and native marketplace integrations to ease management across channels (specifically, eBay and Amazon) count as sales/orders. Learn more.
Sales occurring in currencies other than the U.S. dollar will be converted into dollars at using exchange rates effective at the time of the order.
You will be able to easily view your trailing twelve months of sales and orders from within the BigCommerce Control Panel. Simply navigate to “Billing” and then “Purchase History.”
If you sustain a major change in annual sales volume please call your BigCommerce billing team.
Absolutely; any clients interested in advanced features, account management or other specialty services can choose a higher plan regardless of annual order count.
We put each store on a plan appropriate for its volume.
Yes, you can use a subdomain with your BigCommerce store. Here’s how to point a subdomain to your store address.
We do. You can purchase an SSL certificate by going to Settings > Server Settings > SSL Certificates in your store's control panel.
Merchants on a BigCommerce Enterprise plan and Pro can install an SSL certificate from a third party or purchase one directly from BigCommerce. Merchants on Standard and Plus can buy and install a certificate from BigCommerce. Both options are available under Settings > Server Settings > SSL Certificates in the control panel.
BigCommerce seamlessly integrates with the best payment solutions on the market, including PayPal Powered by Braintree, Square Payments, Stripe, Quickbooks Payments, First Data, Heartland, Global Payments, Cybersource, Authorize.net, Adyen, Klarna, Chase Paymentech, and Amazon Payments. Coming soon we will also support Afterpay. For a complete list of supported payment processors see here.
It's up to you. A merchant account allows you to accept credit cards from your store and get paid directly into your checking account. If you don't have a merchant account, you can use one of our payment providers, including PayPal Braintree and Square. Many of our customers also accept PayPal Express Checkout giving their customers the choice to pay using a standard credit card or their personal credentials in PayPal.
Simply navigate to “Settings” then “Payments” and switch PayPal powered by Braintree to “on.” If you don’t have a Paypal account, you can sign up directly from the Payment area.
BigCommerce integrates with hundreds of industry-leading applications, including affiliate tracking, dropshipping, omni-channel inventory management, product reviews and analytics software. Check out all of our apps and integrations.
BigCommerce’s open architecture lets you connect to nearly any part of the platform, including Products, Customers, Orders, Payments, Shipping and more. We also offer pre-built integrations with leading enterprise resource planning solutions like NetSuite, Sage, SAP and Microsoft Dynamics.
Standard and Plus plans have a limit of 20,000 API calls per hour, and the Pro plan features a generous call limit of 60,000 API calls per hour. Enterprise clients have unlimited API calls.
Enterprise Account Managers are only available to premium Enterprise customers. Their job is to serve as a dedicated point of contact and ensure your ongoing success on BigCommerce. They will work with you to understand key issues and opportunities, and provide strategic and tactical guidance to solve for them using the rich features of the BigCommerce platform and select partner technologies. They also will secure your early access in betas, listen to your feedback, and advocate for your needs within the walls of BigCommerce.
If you value this level of service, we encourage you tocontact a sales rep at 1-855-884-6731 to get a custom quote with managed services included.
Premium Account Services are available to certain Enterprise customers. Premium Account Services provides a team of account managers available to answer your inquiries concerning product best practices, operational strategies, and recommendations for apps/partners to leverage the most out of the BigCommerce platform. They will help keep you on the cutting edge with news of upcoming features and notifications of beta programs to test such features and offer you valuable feedback. Their goal is your goal - growing your successful online business.
If you value this level of service, we encourage you to contact a sales rep at 1-855-884-6731 to get a custom quote with Premium Account Services included.
Express Routing is available to Enterprise customers. Whenever you need technical support, your call will be prioritized first by our expert support team. To learn more about other exclusive services to Enterprise customers, call 1-888-248-9325 to speak to a BigCommerce team member.
Priority Support is only available to premium Enterprise customers. In the event an issue arises, you receive exclusive access to the most senior technical support members at BigCommerce and will jump to the front of the support queue. To learn more about other exclusive services to Enterprise customers, call 1-888-248-9325 to speak to a BigCommerce team member.
Our Standard and Plus plans require no contract, and you can cancel at any time. If you do, we’ll stop billing you immediately. There is no contract required on Pro either, unless you negotiated a special rate for higher-volume or low average order value. Contracts are available for the BigCommerce Enterprise plan to ensure that we’re meeting the level of service that your business needs.
We don't offer refunds, but we do offer a fully-functional 15-day free trial, which you can use to see if BigCommerce is right for you. Try BigCommerce free.