Refund Retriever

Client Reviews (3)

Refund Retriever monitors your business' FedEx and UPS to ensure you're not losing money on shipping efforts. If any domestic or express package (even ground) is delivered even 60 seconds late, you are entitled to a full refund for that package!

Through our easy-to-set-up and easy-to-use services, Refund Retriever monitors your invoices, shipping disputes and any expenses billed to your shipping account... ultimately identifying if late packages have been delivered as well as if any billing mistakes have been made. Through this process, Refund Retriever then identifies what refunds you are due to be credited for and processes these to ensure you are refunded accordingly. We get refund credits on your account for the following:

  • FedEx & UPS Late delivered packages
  • Incorrect fees and surcharges
  • Duplicate charges
  • Service Discount Rate Benchmarking (Free!!)
  • Tons of Reports and Analytics (Damaged & lost packages and more)

The best part? Refund Retriever is strictly 100% performance based. That means you don't get charged for anything unless we confirm that you have refund credits on your FedEx or UPS accounts. Our only fee is a percentage of those confirmed refunds.

Client Reviews (3)

Shipping 9 months ago by dhr...com http://test427.mybigcommerce.com
Must have app if you ship FedEx and UPS, lowers your shipping costs immediately. No refunds, no charges. Great!
Everyone should have it! 9 months ago by Andy Lakatos http://www.barchefs.com
Had this app for couple years now. To be honest I forgot about it and it recently detected a mistake by fedex and saved us about $60. The app runs free in the background and only charges you when it's in action. I don't see why every store would not have this app! They answer emails quickly too so great service.
Good app, great service! over 3 years ago by Ari Franklin http://www.uberpong.com

We have had Refund Retriever installed on our store for about 6 months. Within minutes of sign up I had received a welcome and custom screenshot of my dashboard being set up. Every refund is worth hundreds of dollars and the best part is we don't need to do anything to get the refunds!

The few times we have reached out with questions or to troubleshoot we have gotten immediate, helpful responses.  It's clear they have a good team running the show and are very diligent and customer focused.  

It's virtually risk free and I would recommend any business with a shipping component to try Refund Retriever out.