• Custom Price:
    % of refunds

About the app

Does your business use FedEx or UPS? Any domestic or express package (even ground) delivered even 60 seconds late entitles you to a full refund! Refund Retriever has been providing businesses with complete logistics visibility and savings through FedEx and UPS invoice auditing, reports and analytics, and contract negotiations since 2006.

Through Refund Retriever's sophisticated technology, shippers gain real-time insight when money is owed to their accounts – as well as clarity to their entire shipping spend. All programming and processing through Refund Retriever is done internally, allowing clients to confidently trust that no external parties will ever have access to their confidential information. We get refund credits on your account for the following:

Refund Retriever is strictly 100% performance based. That means you don't get charged for anything unless we confirm that you have refund credits on your FedEx or UPS accounts. Our only fee is a percentage of those confirmed refunds.

App Features

​Reports and Analytics
  • Damaged Package Reports
  • Lost or Undelivered Packages
  • Accessorial Fee Summaries
  • Zone and Weight Breakdown
  • Potential Overcharges
Lower your FedEx and UPS spend today
  • FedEx & UPS Late delivered packages
  • Incorrect fees and surcharges
  • Duplicate charges
  • Service Discount Rate Benchmarking (Free!!)
  • Carrier Agreement Negotiations
Carrier Contract Negotations
  • Compare your discount rates to similarly sized shippers
  • Find services with no discounts
  • Reduce residential surcharges
  • DIM divisor

Case Studies

2020 UPS Rate Increases

UPS announced the 2020 rate increase that is going into effect on December 29, 2019. Incidentally, the 2020 UPS accessorial fees and charges are a large part of every shipper's weekly billing. Subsequently, the rates for UPS ground and air will all increase an average of 4.9%.

2020 FedEx Rate Increases

The 2020 FedEx Price Increase that will go into effect on January 6th, 2020. Express will increase rates by an average of 4.9% for domestic and international services. Ground and Home Delivery shipping rates will increase by an average of 4.9%. FedEx Freight shipping rates will increase even more by…

Late UPS Package: Why didn't I get a GSR refund?

Whenever your business ship with UPS, ground and express packages have a guaranteed delivery date and time. Particularly, if your late UPS package arrives even one minute after the guarantee, you are entitled to a full refund. UPS calls this a guaranteed service refunds or GSR for short. According to…

Customer Reviews

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  • Custom Price:
    % of refunds


  • Last updated:
  • This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
  • Compatible with:
    Single Click
  • Documentation:

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