Accept credit card payments

The all-in-one payment solution for Bigcommerce merchants.

Starter

Free

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Elite

$9.99/mo

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Both solutions include

  • No setup fees
  • No termination fees
  • Gateway included
  • Merchant account included

The Elite plan is for US
merchants only at this time.

You have questions, we have answers

What is Bigcommerce Payments?

Bigcommerce Payments is our partnership with SecureNet that includes everything you need to accept credit cards online and over the phone.

Is Bigcommerce PCI compliant?

Yes, Bigcommerce is level 1 certified PCI compliant. Learn more.

Can I use an existing account with a payment provider like Google Checkout, Authorize.net or PayPal?

If you already have an account with one of our supported payment providers, you can use that to accept credit cards only. If you have your own merchant account, however, funds will be deposited into your bank account more regularly and your fees may also be significantly lower.

What credit cards can I accept?

Our gateway supports all major North American card networks: Visa, MasterCard, Discover, American Express, JCB, Wright Express, Carte Blanche and Diners Club.

What type of bank account do I need?

All you need is a business checking account that can be credited and debited via ACH methods.

How will I get paid for credit card transactions?

Your designated checking account will be credited for MasterCard/Visa transactions within two business days of batch submission. All American Express transactions will be deposited by American Express.

Who do I contact if I'm having problems with the application?

If you are having difficulty with any of the requested application data or are experiencing technical problems while completing the application, please call 855-784-3400. Customer service representatives are available to assist you Monday through Friday between 9am and 6pm ET.

How is this different from Bigcommerce?

Bigcommerce Payments is a service that lets merchants on the Bigcommerce platform accept credit cards online.

I am not located in the United States. Can I apply?

Unfortunately not. We'd recommend using one of our 60+ compatible payment options.

What types of merchants do you NOT accept?

Adult internet, internet gambling, escort services, airlines, illegal activities of any kind, and collection agencies (if written off debt).

Will I need additional equipment?

Not if you’re an internet, mail order or telephone order merchant. Our gateway converts any PC into a real-time virtual terminal. If you’ll be accepting face-to-face transactions, there may be costs associated with purchasing a card swiper, and a PIN pad if debit processing is desired. Please mention this to our representatives during the application process.

What happens after my application is approved?

After we approve your application, we’ll send you a confirmation email that contains your username and password. You will also receive a welcome kit via U.S. Mail with account and customer service information.

Who will review the information on my application?

Our merchant underwriting and activation group will review your application. The information you provide is kept completely confidential.

How long will it take me to complete the online application?

Provided you have all of the required information on hand, you can complete the application in about 15 minutes.