AI Chatbot & Customer Support for BigCommerce

Turn your BigCommerce store into a 24/7 AI-powered shopping and customer support experience.

Guzli is an AI customer support platform that helps ecommerce businesses automate customer conversations, recommend products, assist with orders, and drive sales across multiple channels.

Unlike traditional chatbots that only answer questions, Guzli AI agents can take real business actions, connect to your store and existing tools, and follow your business policies and procedures.

24/7 AI Customer Support

Deliver instant, personalized customer service without requiring your team to handle every inquiry.

• Automatically answer questions about products, shipping, returns, and store policies.

• Help customers check order status and retrieve order information.

• Resolve common customer support requests using your business knowledge.

• Provide consistent answers based on your documentation and procedures.

• Escalate complex issues to human support representatives when needed.

AI Shopping Assistant & Product Recommendations

Turn customer conversations into shopping opportunities.

Guzli helps shoppers discover products, compare options, and make informed purchasing decisions.

• Recommend products based on customer preferences and needs.

• Answer questions about product features, specifications, and availability.

• Display relevant products within supported chat experiences.

• Guide customers through product discovery and purchasing workflows.

• Assist with shopping carts and checkout processes where supported.

Omnichannel AI Agents: Chat, Email, Voice & WhatsApp

Manage customer interactions across multiple channels with consistent business knowledge, policies, and procedures.

Supported channels include:

• Website Chat: AI chatbot and live customer support.

• Email: Automated customer support and inbox management.

• Voice: AI phone agents for inbound and outbound calls.

• WhatsApp: AI-powered customer conversations and assistance.

• Social Messaging: Facebook Messenger, Instagram, and other supported platforms.

Configure your agents centrally and deliver consistent customer experiences across channels.

AI Agents That Take Real Business Actions

Guzli goes beyond traditional FAQ chatbots by connecting AI agents to your business tools and workflows.

Depending on your integrations and configured permissions, agents can:

• - Retrieve customer and order information.

• - Assist with account and subscription requests.

• - Qualify leads and collect customer information.

• - Schedule appointments and meetings.

• - Trigger automated business workflows.

• - Follow company procedures and approval requirements.

• - Escalate requests requiring human intervention.

Your business stays in control of what AI agents can do.

Guzli Copilot — AI for Your Business

Guzli includes an internal AI Copilot that helps business owners and teams understand, manage, and improve customer operations.

With Guzli Copilot, you can:

• Analyze customer conversations and support interactions.

• Identify recurring questions, customer concerns, and trends.

• Discover opportunities to improve customer service.

• Review and refine AI agent behavior.

• Manage business knowledge, policies, and procedures.

• Ask questions about customer interactions and business operations.

Guzli Copilot and your customer-facing agents share business knowledge and operational context, helping your team continuously improve the customer experience.

Business Policies, Procedures & Human Handoff

Teach Guzli how your business operates—not just what your business knows.

Define customer service guidelines, escalation rules, approval requirements, brand preferences, and operational procedures.

Guzli agents follow these instructions when interacting with customers and can transfer conversations to human representatives when judgment or approval is required.

Integrations, APIs & MCP

Connect Guzli with your existing ecommerce, customer support, CRM, scheduling, and payment systems.

Guzli supports integrations with platforms including BigCommerce, Shopify, HubSpot, Salesforce, Zendesk, Stripe, and other business applications.

Through the Model Context Protocol (MCP), compatible external AI assistants such as ChatGPT and Claude can access supported Guzli Copilot capabilities, enabling teams to work with customer operations from their preferred AI environments.

Integration availability and supported actions depend on the connected service and configuration.

Why Choose Guzli for Your BigCommerce Store?

- 24/7 AI Customer Support: Answer customer questions automatically.

- AI Shopping Assistant: Recommend products and help shoppers make purchasing decisions.

- Order Tracking & Assistance: Retrieve order details and support post-purchase requests.

- Multichannel Automation: Handle conversations across chat, email, voice, WhatsApp, and social messaging.

- Real Business Actions: Connect AI agents to tools and automate supported workflows.

- Human Handoff: Escalate complex requests to your support team.

- AI Copilot & Analytics: Understand customer interactions and improve agent performance.

- Policies & Guardrails: Maintain control over AI behavior and business procedures.

Get Started with Guzli

Bring AI-powered customer support, shopping assistance, and business automation to your BigCommerce store.

Install Guzli today and build an AI agent that does more than answer questions.