Quickly connect with your customers, wherever you sell online. Centralize customer queries and order details from all your sales channels in one simple dashboard. eDesk automatically sorts incoming messages to the relevant folders, so you can prioritize and assign messages to your teammates.
eDesk integrates with all your sales channels, so you can have a complete view of your customers and their order details built into each message. Product, order details, delivery information and previous communications are automatically attached to every incoming query. Send fast, personalized messages in just two clicks.
eDesk analyzes trends in your customer support queries, so you can focus on areas that need improvement. View ticket volume by store, language, query type and create templates to help speed up these responses. Track key metrics like response times and message volume to make informed decisions.
You can sell to a wider audience when you have the power to support customers in every language. eDesk opens up opportunities for businesses of all sizes to sell more on international markets without needing a multilingual support team.
eDesk has helped the team at Cymax to revolutionise their workflows, centralise all messages and simplify reporting. User roles are clearly defined and the customer support team now works primarily within one inbox.
eDesk helped Q-Parts24 streamline customer support and boost productivity so they could sell more. The Help Center made it easy to onboard new users and as the support team quickly grew from one to seven members, rave reviews returned.
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MyBoatStore uses eDesk's integrated ecommerce helpdesk for all incoming customer messages from its website, Amazon and eBay.
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