eDesk: AI-Powered Help Desk
Smart, centralized eCommerce customer service Consolidate customer queries and order details from all your sales channels into one simple dashboard. eDesk AI automatically classifies incoming messages based on message content, order status, and more, so you can easily prioritize and assign messages to your teammates.
All the information you need at your fingertips
eDesk integrates with all your marketplaces and sales channels, so you can have a complete view of your customers and their order details built into each message. Product, order details, delivery information, and previous communications are automatically attached to every incoming query.
AI-powered sentiment analysis and summaries eDesk AI analyzes incoming messages, along with order details and other customer info, to determine customer sentiment (mood). Our interface also provides a snapshot of initial customer messages, as well as back-and-forth threads, to give you at-a-glance summaries of requests and interactions.
Advanced templates and ability to respond HandsFree eDesk doesn't just offer a wide range of time-saving templates, our AI-powered help desk automatically suggests the right one based on the customer's message and info. You can even set up eDesk AI HandsFree to automatically respond to certain queries without you having to be present.
How eDesk helped Cymax Group centralise multichannel customer support
eDesk has helped the team at Cymax to revolutionise their workflows, centralise all messages and simplify reporting. User roles are clearly defined and the customer support team now works primarily within one inbox.
How eDesk helped Q-Parts24 to drive and scale their business
eDesk helped Q-Parts24 streamline customer support and boost productivity so they could sell more. The Help Center made it easy to onboard new users and as the support team quickly grew from one to seven members, rave reviews returned.