Complex customizations made simple
For Ollie’s customers to take advantage of the site’s meal planning functionality, it required complex customization to recommend the right food plan based on different variables. BigCommerce’s headless architecture and Ollie’s in-house developers made it happen.
“Asking our old order management system to adapt and customize at that level of complexity didn't make a lot of sense for us, so that's why we went with the headless option,” Rachel said. “We needed to maintain complexity within our own systems, and then allow the order management system to do what it does best, which is just to focus on the actual order creation, updates, order management and fulfillment.”
Ollie leverages BigCommerce as its order management system and a Logiwa integration for warehouse management. The platform also enables Ollie to reconcile a customer’s order and status. And near real-time integrations allow for event tracking that triggers emails when orders are marked shipped or delivered. “This, in addition to analytical strategic analysis and reporting capabilities, is where BigCommerce significantly helps us out,” Rachel stated.
Within Ollie it’s not just developers who are hands-on with BigCommerce. The platform’s ease of use enables Ollie’s marketing team to manage promotions, its strategy team to manage pricing and its technical team to oversee feature deliveries.
- Order Management System (OMS)
- Warehouse Management System (WMS)
- Implementation Project Manager
- Solutions Architect
- Technical Account Manager
- Customer Success Manager
“This, in addition to analytical strategic analysis and reporting capabilities, is where BigCommerce significantly helps us out.”
Principal Product Manager, Ollie Pets