What Every Company Needs to Know About Shipping Refunds
What you're not aware of—and what carriers hope you're too busy to find out—can cost you money. Small and medium businesses depend on reliable partners, who become an extension of their brand.
This is especially true if you depend on a major parcel carrier to meet their promises of on-time deliveries. Sure, they offer a money-back guarantee if they miss that delivery time, but how do you know these parcel carriers have met their commitment? If you're taking a "no news is good news" approach, where you're assuming that shipping deliveries are actually made on time unless you get a customer complaint, you could be missing out on significant sums of refund money. Here's what you need to know.