Pricing

  • Custom Price:
    FREE Trial for 14 days. Monthly plans - Essential: $11/100 shipments, Pro: $119/2,000 shipments, Premium: $239/2,000 shipments. Contact us for Enterprise plans.

About the app

AfterShip is a post-purchase platform used by Gymshark, KylieSkin, and eBay. It offers branded shipment tracking and notifications that drive more sales and a better customer experience. The real-time shipment tracking and notifications help companies increase revenue and build brand loyalty. AfterShip's network of 980+ global couriers makes it a perfect solution for multi-national organizations. Our clients see up to 25% of revenue generated via tracking pages and notifications.

The insightful portal helps companies decrease shipping costs and optimize delivery times. Our clients have seen an 85% decrease in shipment times and a 55-point increase in NPS scores after implementing AfterShip as their post-purchase solution.

The AfterShip admin portal is now available in German, French, Spanish, and Italian.

App Features

Simplify shipment tracking and improve post-purchase customer experience

Get end-to-end order visibility in one place

  • Get unified tracking updates from 980+ couriers like UPS, USPS, DHL, FedEx, TNT, BlueDart, China Post, and more
  • View the delivery statuses of all your orders easily on a centralized dashboard
  • Resolve tickets faster with an advanced search, filter, and sort-by option
  • Enhance visibility and save time finding the required shipments by sorting them by order title, the last event, first created, order date, and pickup date
  • Auto-correct wrong carrier info to get faster tracking updates
  • Bulk track 30 shipments in one go to save time and efforts

Keep customers informed with proactive order updates

  • Facilitate one-click order tracking for customers anywhere on your website with the "AfterShip Track" button
  • Insert AfterShip's tracking link to your Shopify store's order confirmation and order history pages
  • Send customers SMS, Email, and Facebook messenger delivery notifications
  • Activate notifications for 7 key delivery checkpoints such as Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions
  • Auto-send multilingual email updates for different delivery checkpoints for a delightful customer experience
  • Schedule delivery SMS based on the buyer's timezone
  • Configure automated delivery notifications workflows to auto-alert customers when the order status changes
  • Send shipping notifications from your email address
  • Customize messages to include your logo, URL, and product recommendations

​Boost customer engagement with branded communication​

  • Redirect customers to a branded tracking page to check the progress of their order by entering the order or tracking number.
  • Attract customer attention and upsell with targeted AI-driven product recommendations and product promotion banners
  • Set up a custom domain to display the tracking information
  • Give SSL certificate to users with a verified custom domain

Secure packages with AfterShip Protection

Protect your packages from loss, damage, and porch piracy with AfterShip Protection, powered by InsureShield shipping insurance.

  • Quick claims approval
  • High % of claims paid quickly
  • Coverage for loss, damage, and porch piracy
  • Protection up to the total value of goods
  • Estimate loss recovery with an ROI calculator
  • Allow customers to opt-in or out of shipment coverage at checkout
  • 24/7 resolution status visibility

Carrier integration made easy

  • AfterShip connects you with 980+ couriers worldwide
  • Including UPS, DHL, USPS, China Post (ePacket), and China EMS
  • Standardized layout of tracking results received from different carriers
  • Auto-correct wrong carrier info to get faster tracking updates

Delivery date prediction

  • Set up a promised delivery date for different delivery methods to set clear delivery expectations for your shipments and tracking updates.
  • Send timely notifications for revised or missed EDDs
  • Save time and effort significantly with predefined email templates

Analyze & take action

  • Get powerful insights on shipments, delivery rate, carriers' transit time, notifications, tracking pages, and customer feedback
  • Filter data by date, shipment type, devices, location, visits, and more

Case Studies

AfterShip helped Harry’s to market faster by obtaining carrier data in one centralised place

AfterShip has helped Harry's to flourish in the market by obtaining carrier data at one centralised location. And since AfterShip handles integration with the carrier network, Harry's did not have to depend on other internal development and technological resources as they continued to expand and grow their e-commerce activities.

How Wish optimised the post-purchase experience with AfterShip?

Since using AfterShip, the team at Wish is able to better optimize their shipping performance and provide better shipping times to their customers. They know about their shipping performance and they can reward the ones who are taking shipping seriously.

How THE ICONIC created seamless and inspiring customer experiences with AfterShip?

AfterShip helped THE ICONIC:

  • Build an industry-leading customer experience
  • Increase the timeliness and relevance of customer feedback through NPS surveys
  • Optimize their Marketplace supplier operations

Baked by Melissa increased shipment tracking revenue by 70% by optimizing their post-purchase customer experience with AfterShip.

  • 70% increase in total triggered email revenue year over year.
  • 56-60% open rate outperforming its other triggered emails open rate at 40%.
  • 30-35% click-through rate (CTR) outperforming its previous CTR at 29% CTR.
  • In total, Baked By Melissa has sent over 700K triggered emails in less than a year.
  • 23% of Baked by Melissa's total revenue is generated from shipment notification emails (15% of which is made up by email flows).

Miss to Mrs Box puts the ring on personalized tracking experience

After implementing AfterShip as their post-purchase experience tool, Miss to Mrs's shipment notifications went from a cost center to a revenue generator.

  • 45% of visits to the online store come from the AfterShip tracking pages.
  • 6.2% CTR on the marketing assets on the AfterShip tracking pages.
  • 25% of the sales on the online store can be attributed to their AfterShip tracking pages.

Customer Reviews

4.59 out of 5 stars with 342 reviews

There are no reviews.

Pricing

  • Custom Price:
    FREE Trial for 14 days. Monthly plans - Essential: $11/100 shipments, Pro: $119/2,000 shipments, Premium: $239/2,000 shipments. Contact us for Enterprise plans.

Partners details

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