★ [NEW] New Theme for Branded Tracking Page
With more customization and ability to upload a promotion banner to further engage your customers. (PREMIUM)
★ 100% Free. Top Shipment Tracking App
Join thousands of BigCommerce Merchants to install this top BigCommerce app for shipment tracking. Support UPS, FedEx, USPS, China Post and 350+ couriers.
★ Track All Your Shipments in One Place
View delivery statuses of all your orders easily. AfterShip automatically detects the correct couriers and get the latest status from couriers. Filter your shipments by dates, statuses, couriers and destinations.
★ Allow Customers to View Delivery Status in One Click
AfterShip automatically generates a tracking page for each shipment. Customize tracking page by adding your brand logo, store URL and Instagram pictures to improve SEO and generate more sales.
★ Send Delivery Notifications to Engage Your Customers After Sales
Customers love delivery updates. Improve your customer satisfaction by sending email / SMS delivery status updates. Send from your email address, customise content and insert one-click tracking link.
★ What BigCommerce Merchants Think of AfterShip
★★★★★ "This adds a tremendous amount of credibility to my site."
★★★★★ "This is a fantastic shipment app - all my shipment details in one place!."
★★★★★ "This is one of the best apps we've installed on our store."
Install AfterShip and ensure shipping transparency with your customers to gain their trust and delight them.
Freight ship tracking work 1 out of 5 times .Customer service sucked.Cant do UPS international shipment tracking..Don't waste your time or $$$$
The set up was not too long and it does a great job. This is the one you would need if you are looking for something which has a similar function to your site.
Great App! Impressed at how well it works!.
This app provides accurate information to your customers and functions well. However, the customization options to "brand" the look and feel of the tracking page and notification emails are very limited or non-functional. Even the aftership tracking button's color can not be changed to match your website's theme. Combined with slower than average support response time makes the app frustrating for any business that is looking to achieve an appearance other than something that is one-size-fits-all.
It functions well and is definitely worth considering if you are willing to accept the customization limitations.
This adds a tremendous amount of credibility to my site. It shows that we don't just care about selling them product, but that we show the importance of making sure our customers are taken care of every step of the way even after they have checked out.
Great app. Very easy to install!
I use aftership so my customers can track their packages in the order details. Does exactly what I need!
Just installed aftership and so far so good. Was easy to set up and seems to work as advertised. Only giving 4 stars because I haven't had it long enough to give it 5.
This is exactly what I was looking for, very easy to use. Definitely recommend for anyone who ships orders in multiple packages as you can include the specific items shipped in your Aftership emails. It's a great replacement for BC's vague order status emails.
I love this app, i love it more that by customers pro actively tracking their shipment, they are returning back to my site which could potentially turn into another sale. Offering everything at one place is only helping myself
This is a great app... certainly picks up where Big Commerce falls off. Puts you in control of what, when and where of your shipments.
Ease of use and easy install and setup.
This works great for tracking shipments
great and useful app to keep shipping status up to date and in check. a great tool to handle customer service.
Super easy to set up..... No Issues, all is good :)
This is a fantastic shipment addon - all my shipment details in one place! Highly recommend you using this with your BigCommerce store! Wish I had found this years ago!!
Great app. Easy to set up and easy to use. Great for any ecommerce site.
I've been wanting something like this on my store for a long time. Great service!
So far so good. I thihk this app will end not only providing convenience but will actually save my company money. Awesome product.
This is one of the best apps we've installed on our store -- I'm thrilled with the features, and with the accuracy of the information it provides. The custom status updates we can send to our clients look so incredibly professional -- a HUGE upgrade from what BC provides on the standard store! My only regret is that we waited so long to get it. This should've been on our store from Day 1.
I will say that installing this app was incredibly tricky -- the directions provided did not exactly do the trick. Don't give up on it, though. Their customer support replies (at night) by email, and they are VERY helpful. They basically installed several of the features for me when I started having troubles. They answered every question I had, and they were so helpful and courteous. Once the app was installed, the execution was flawless. Fire and forget -- it was exactly what we needed.
The only thing I wish that it did would be to auto-update the status of an order through our BC order control panel (i.e. change an item status to "SHIPPED" when the carrier reports that it has shipped.) I still have to do it manually, but it's not that big of a deal.
Great way to keep customers informed on their shipments!
I had trouble finding a way to send good looking notices out to customers after shipping. Then I was introduced to Aftership. It really helped me out in a big way in such a convenient manner. On top of that....it free! How good can it get.....
I installed aftership over the weekend. I added my first tracking number today. It was easy to use and the tracking information promptly loaded into the app.
Easy install, import works great. Super easy to check status of your Big Commerce outgoing shipments. We lost the connection to our store at one point and their support was responsive and helped us fix the issue
Easy setup and works great!
Gives us the ability to provide tracking support to customers whose orders are not shipped with Australia Post.
This was easy to set up and we get less customer inquiries regarding shipping status. Especially great during the holidays! Only wish the pre-populated tracking could be in an easier location so the customer could find it easier when looking up past orders. Then it would get 5 stars.
Seasonal crunch of hundreds of orders going out at once, AfterShip has made tracking shipping so, so much easier. Would love to see an update/fetch button to bring in all new orders with tracking numbers from BigCommerce, but other than that it is pretty complete, with a simple,clean UI.
I have been seeing Aftership for awhile in bigcommerce's app store but had no idea what it can do until my recent google search for a tutorial on how I can show tracking info of the courier I used within my website. I was pointed to this app and tried installing it. I am very surprised at the extent of what its free version can do. I am still requesting for one of the local courier to be included, but with the available courier synced to my website, I love how I can see all the status of my deliveries in one dashboard!
Total time saver, and support is also excellent even if I am on a free version. Thanks for coming up with this very useful app!
You can get alerts on shipped packages that have issues with delivery so you can be ahead of the upcoming problem and take early action. Customers can track the progress of their package without leaving their account on your website. It's pretty cool.
I had a slight issue and Edward assisted me with resolving it correctly. App is a time saver for me and customers love it.
Just signed up and I already love how in integrates with what I already have! Love it!
Would love to continue using
Loved the easy of setup. Install and cutomization was easy.
Our automatic email notifications were sending the tracking numbers to customers but not providing the right url to track the package, for example a UPS tracking number was linked to the FedEx page. Since this was a global feature with BigCommerce we couldn't fix it, until we found AfterShip. We simply included a link to our website where we have the AfterShip widget. Customers can now track their packages with ease and we no longer receive calls from upset customers.
Awesome app, highly recommended!
Good app, and easy to use. Was a little difficult setting up but after set up was done its been good :)
Who wouldn't want to be informed of their package's progress? Easy to use and helpful support.
I was extremely impressed by the amount of information given at just the touch of a button. Super easy to install...up and running in no time!
Reviews from a year ago talk about great support, I have not seen that. No phone or chat service, email only. A very specific email question was answered with the link to the simple instructions on the website. Knew that, did that already.
Also take a look at the screenshots of the tracking list, two columns both with the same information, the tracking number. You can't search using customer name or order number. How can you realistically check a customer's package?
I really want this app to be what it seemed to be and I would love to talk or chat with someone at Aftership to solve some of the simple problems.
This really helped us a lot with our shipping management.
This product works great. It was very easy to setup and it started bringing in the orders right away. It took a bit of patience to setup the email reminders ( editor is a little quirky ) but once that was done, its been solid.
Great app thanks very much!
A fantastic product, really easy to setup, looking forward to using it.
We only trade within India and was unsure at first if any app will fit our requirements for shipment tracking. But aftership has been brilliant it covers all of the courier providers we use. :)
Aftership is extremely easy to install and configure with your store. It is a great implement that customers love!
Superb app. Makes monitoring deliveries a breeze. Australia Post is awful at online tracking and notification but this app notifies customers via email or text every step of the way. Absolutely brilliant.
Amazing software and dropped support tickets for shipment questions dramatically. On top of that, my customers LOVE the fact that they get a ton of status emails about their package so they always know what's going on. Very professional.
AfterShip is very easy to setup and use. I highly recommend AfterShip.
After losing revenue due to lost or misdirect packages or simply packages left unclaimed and returned to sender, I am finding that aftership is wonderful for updating me on what is happening with my package. At 10 cents per order tracking, it is more than worth my lost packages.
I really like the app
I was skeptical trying this at first. However, since adding it to my website it has turned out to be an easy to integrate great resource for my employees and customers. Looking forward to finding even greater uses for this app !
Great tracking app. I use this on another website I have. Nice to be able to add tracking # and get updates till delivered.
it has a lot of couriers covered for most significant countries, also can add specified couriers upon request. overall, it is a quite nice app.
So this APP was super easy to install. We have only been using it one day that is why I only gave it 4 stars. So far so good. Once we get more traffic I will upgrade to the notifications for customers. Very inexpensive. Good job guys!
This is a very nice app that gives my customers another reason to come back to my site, rather than a shippers site. Provides added convienence not just for my customers but myself as well.
This app made me look like a hero at the office. Solved a BIG problem we had constantly having to track orders for customers (wondering why it's not a built in feature with BigCommerce.)
This app is PERFECT!!! With Big Commerce, there was no easy way to update my customers on the status of their orders, unless I did it manually. As my company is starting to get busier, I was starting to wonder how I was going to keep up (and keep track!) AfterShip couldn't have come to my attention at a better time! Works beautifully with my store and notifies my clients of their order status every step of the way! Already receiving great feedback from my customers about how wonderful the automated emails are! Keep up the great work! LOVE THIS APP!! =)
it is a fantastic way to get personal with your customers as it makes them fell like you appreciate their business with up to date tracking
Absolutely great product, it makesyou save time and money.
Just what I have been looking for. Easy to install and very user friendly. I already discovered a problem with a package.
easy to install and easy to set up amazing app!
Very easy and to use! Works with BC with ease and is very easy to setup. Tons of options and email notifications are just awesome. I couldn't recommend a better application for your shipping needs. Also has a Quickbook integration (extra) for those that need. They also made tons of improvements including when the shipping notification will be sent to your customers. As you have many choices to send that email to your customer. I couldnt recommend a better app for your store on BC than this.
This is the most useful add-on for our store, simply a must. I have been searching for such a solution for a long time before. Now we are using it for about a year and I cannot imagine being without it. Also five stars for incredible fast and useful support from these awesome team.
Easy to set up, Everything in one place and send notifications all from one spot for different selling spots.
Free to use and saves you time, money and keeps you organized- it should be a no brainer.
That's awesome. Customer support, features, install and price are all outstanding. Recommended!
This app has saved so much time with shipping emails and tracking! If you don't use this app, you're making a huge mistake!
Looks great! This will definitely save us time an money! cant wait to use it on a daily basis.
Super easy to use. This app is a must for e commerce businesses. I am a small business owner and this is a great app for me. It is an automatic integration and sends emails to my customers for me! The emails can be customized for a more personal feel and affect. My customers will be very happy! and I am very happy as well because customers constantly love to know updates and to have a feeling that a seller/business cares about them. Aftership helps give that personal touch and care that small businesses especially need. Just another great feature for my business that is automatic and does not tie my time down! I love the app!!!
Love the ease and the simplicity of this app. Glad I got this app.
Aftership makes my job 100 times easier by automatically connecting to my store and automating my tracking numbers for each order into real-time emails / text message notifications to my customers. I've even had customers leave online reviews about how "cool" it is that they get notifications. That they dont even get these notifications through amazon! Now that is definitely something that makes for a great customer service expereince and I owe this to Aftership. Thanks guys for the awesome product. Keep making this product awesome!
Works well with our Big Commerce store
I just installed this app and it seems as if it will be a nice addition for my customers. I'm happy!
I like the clean interface of Aftership. I also like that there is a free version that will work for most small businesses until you'd like to upgrade. I've tried Aftership on a woocommerce site and liked that it just integrated right into our customers order history page so when it came to BigCommerce, this app was a no-brainer to use.
Easy to install, works as described. Wish there was a way to update when I want, not every 3hrs. Would be nice if my customers could see this live tracking when they logged in their account. Icons/notifications to show when packages are still in transit beyond their scheduled delivery date might make the app worth the price. It's a good start.
I really enjoy this feature packed app and it saves me a ton of time.
Quick and simple tool!
I love being able to push emails to customers when the order ships.
Gives customers easy tracking capabilities!
Our customers love it - great app!
Nice app... Downloaded and trying it.. but reeally worth
12-20-2014 After several hours of trying to integrate this app with my Bigcommerce store I couldn't figure it out. I am not a programmer, but can for sure find my way around code in Bigcommerce. Every attempt at changing my code was unsuccessful, because I found their code is broken. Any real tracking number that I put in after adding the code to my site would only result in "Pending" and showed me no details of the order. I would likely purchase the paid version to integrate notifications, but if it doesn't work with the free version than I am not spending the money on something that doesn't work. Good luck if you install this app, you will find it doesn't work after going through all the trouble of changing your code.
Wow. This is a great App! It's awesome that i have integrated this in matter of a click with this functionality. Thanks.
This app is great because it lets you add a tracking app so you customer can track their package straight from my website!!! I recommend this app.
I really enjoy this app so far. It looks very promising. AfterShip offers a good way to manage shipments. Recommend.
Much better than the Bigcommerce default shipping notifications. With BC an order is just "shipped", with Aftership you can give detailed messages when a label is created, when a package is in transit, out for delivery and delivered, among others. So far so good with this app.
This is the only app we loved. thanks!
Agree and confirm wht Dee says abut AfterShip, It is easy to install & customize, and the support is very good as well. Aftership really care , and are available with sincere back-up. Im preaty happy so far...
It's very simple to use and the guides for it are easy to understand!Thank you for a great product! (^ - ^)/
If you ever have a problem with this app, just ask for assistance, it's usually a quick fix........This is a good app to keep the shoppers updated with what is going on with their packages especially.Kudos!
I recently introduced this easy to install and user friendly app to my customers thru my web store.So far response has been very positive.Very useful in sense,as my customers don't have to jump to different web sites to track their shipments.
I agree and strongly advise the use of this app. You can track all your shipments through it and don't need to open excess tabs otherwise to do so. Its very simple and straight forward to use!
Fantastic tool.. works perfect
This app makes it so easy to track all my orders seamlessly. No more searching for lost orders etc... this let me see it all at a glance.
Had issues getting the tracking info to display on the order details page due to the template being used, but that's the fault of the template, not the product. Overall, a fantastic service.
Just installed this app two days ago and already received a shipping alert showing an incorrect address which allowed us to be proactive and jump on this right away. Great product, easily installed and provides a level of visibility on our shipments that we were lacking. Highly recommended.
AfterShip helps us to realise the parcel-tracking feature which we would like to have since our website launch! Easy-to-use, clear instructions, step by step implementation and more! Will be upgrading to the premium plan for more features set!
Installation was easy. This app is a must have for tracking orders, especially if you have a great deal of orders in transit at the same time. Instead of opening each order and checking tracking, this interface allows you quickly to check all orders.
I highly recommend everyone get this app to keep track of all your shipments.
good app, easy to install and lets you manage all your shipments and let you know if a shipment has not reached its destination
We are very excited to get rolling with AfterShip - all of the possibilities and convenience of all this information in one place is amazing!
Easy to use, intuitive and functional. The first app I installed, highly recommended.
The visual dashboard saves me a lot of clicking when working with customers
Easy to set up easy to use I would certainly recommend if you use more than one shipping company.
After ship was easy to install and works like a charm and detects the courier name by the tracking number and also updates the status automatically. This was a much needed addition.
the is fantasic, i love that it tracks all carriers
Been looking for a app just like this, it is a brilliant addition to our bigcommerce store and saves many hours which we would of spending advising customers of tracking information, instead customers can do the tracking themselves
Very easy to install, add you shippers and ready to go!!. Want to add a tool to use to make business easier this is it. I've had shipping experience working for a busy company and this definately is an improvement to how we used to do things.
Certainly best of its' kind, i have used several other similar ones even android ones, but this is certainly best for any eCommerce store owner, well designed and easy to use. with integration of so many shipping companies, i will highly recommend
This app provides a service that Bigcommerce should have had in place. One of the most important components of customer service is letting them know where there items are. A++
Install was easy and having a tracking system in place on our website is great!
I really think this is awesome that I can integrate my new store with AfterShip so that I can connect my prefered couriers to my store shipments.
I am excited and I look forward to completing the process, start selling and have my customers chose their prefered courier and receive their purchases in acceptable time. I understand that they will be able to track their purchases and keep informed of their shipment process until at their door.
Thanks very much for this guys & a great job.
Great service! Allows the little-boys to offer services that would normally be cost prohibitive. Thanks!
I estimate this app saves us 8 hours of administration per week. Previously, we were manually tracking orders and to have it automated through AfterShip made a huge difference to our business. We'd been looking for a tool like this for awhile but couldn't find one that offered Australian courier tracking - this one does! One feature I wish they'd add is the automation of status changes back to the BigCommerce admin panel, then it would be perfect! Thanks Aftership :)
THIS APP IS BY FAR THE BEST FREE SHIPPING APP OUT THERE! AWESOME!
A lot of informatin that I will need is in here to keep track of my shipping!
the notification system is great, its a wonderful way to keep track for yourself and for the customer!
This APP has been great so far. Highly recommended. Explains everything so clearly. Makes life much easier.
Customers are more comfortable buying with this notifications
I have no technology background but I find it extremely useful and easy to use. This app is simply amazing.
Great app with a really simple function. Given the integrations BigC has with most shippers I am really surprised something as good as this is not included as a native function!
Yes Natively Big Commerce can provide similar information but it does not speak with your shippers to give you real time updates. It even displays the updates in a way that is understandable by a human (unlike most shippers). Especially useful for us as we use a shipper that does not have a standard URL structure that the tracking number can be placed into when we send notifications out. Aftership solves this and many other applications for the future too!
We have been looking for an App that was simple to setup and one that provides both our customers and us a great tool to keep track of the orders. It is simple and straight forward, but that is what you need. Did we mention the price is great as well. Thanks AfterShip.
This app is fantastic it saves us a lot of time and has improved our customer service. Brilliant
A great app for keeping track of your shipments as well as keeping customers happy as they will always knowing the status of their shipment.
Pretty good app. Haven't had any orders yet before rating the app but it was pretty simple to install. Should really help with tracking customers emails. We have it added to two websites now.
My customers love it, they get all their shipping info in a timely manner.
Love this app! It really is a must have and it tracks every delivery sent out. Well done AfterShip!
This app doesn't make sense to me. Most of what I would need is already built into BigCommerce. And since the orders don't automatically copy over to this app, I would have to enter the tracking info myself...after I already do it on the BC Admin Panel. It might be good for other applications, but not for BC.
This app is very useful to help streamline shipping management.
I've been using AfterShip for a while now, even before migrating to Bigcommerce. Actually AfterShip integration was one of the decisive points for me to choose Bigcommercer as my platform.
This is a great app that does what it's supposed to. It facilitates our job managing the store and makes customers happy with all the configurable updates.
I tested the free version for a couple of weeks and then jumped into the premium service which is well worth the money. Now my customers receive customized delivery updates via email and text message.
I also really like the fact that this app allows customers to track their parcels in my store when they log in to their personal accounts.
Great support as well, Andrew and his team are always available to solve any problems or answer questions.
10 out of 10! Highly recommended!
Thank you so much AfterShip. And Andrew was a great help. Thank again! Really useful app that makes tracking so much easier!!! Happy customers make for a happy life. :)
Our goal is to provide the best possible experience for our JCs Wildlife customers around the world. In all stages. Aftership is a great audit tool and an important part of our daily operations.
This app has the potential to be very useful to us and the customers!
AfterShip is without question a must have app to help bring your customer service to the next level. Gives the customer (and you) the information they need with just a click of the mouse. Tracking shipments has never been easier. Customer service and support has been stellar as well. If you are looking for a feature rich and easy to use tracking system for you and your customers you have definitely found it. Great Job AfterShip!
The app is awesome and unbeatable...
We've been using AfterShip for the last month, and we love this app. It lets us track all our shipments in one easy view. Our customers really seem to like how it keeps them up to date at each stage of their shipment. Support from Aftership has also been excellent.
It was easy to set up but once I get an order, I expect it to automatically appear in the app. It does not. Not sure what I'm doing wrong, but haven't found the app useful yet.
We've been using AfterShip for a while now. It saves us loads of time because customers know exactly what is happening with their shipment at each stage. The more info you give them the less they complain! The support from AfterShip is excellent and it's really easy to set up. I can't recommend this app highly enough.
This app is amazing, it lets me see where all my shipments are in one easy view, keeping myself, and more importantly, my customers up to date.
Enabling tracking at order status page is just so great! Glad to know this app. Two thumbs up!!
This app is awesome!!! It helps in my business and not having the customer service team scrambling for every tracking number. It helps us to reach out to our customer in terms of order tracking!