About the App

Ratings and Reviews offers a way to solicit, collect, and display authentic customer opinions about your products and brands. A fully omni-channel solution ensures your user generated content (UGC) reaches your customers no matter where or how they are shopping and researching to dramatically increase conversion.

Benefits of Ratings & Reviews with Annex Cloud

  • Ratings and Reviews adds authenticity and trust and eases customer doubt to significantly increase conversion rates.

  • Ratings and Reviews gives your merchandising, customer service, and marketing teams an unbiased view of what customers' preferences and perceptions about your brand. This empowers them to proactively improve the overall customer experience.

  • Omni-channel functionality ensures the experience of both submitting and reading reviews is excellent no matter where a customer is.

  • Agile moderation dashboards make reviewing and approving UGC content easier than ever and significantly reduces the impact on your team.

Pricing

Custom Pricing:

Contact us for pricing

Information

Last Updated:

May 25, 2022

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation Guide
Contact Partner

Pricing

Custom Pricing:

Contact us for pricing

Information

Last Updated:

May 25, 2022

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation Guide
Contact Partner

App Features

Flexible Review Forms and Sub-Ratings

Customize your review forms to your products and categories to generate more helpful content for your customers. You can incorporate basic text box reviews as well as tailored questions related to your products, such as fit and sizing for apparel or performance and durability for an appliance.

User Friendly Moderation Dashboards

Easily and efficiently moderate review content with an intuitive moderation dashboard. You can sort and filter reviews by product, department, review status, or star rating, quickly approve or disapprove the content, reply to customers directly, and assign the review to another team member or department for further inspection, all in one place.

Category Page Sorting

Incorporate your Ratings and Reviews functionality into your category pages to allow customers to easily sort and find top rated products and best sellers.

Smart Engagement Algorithm

With our proprietary Smart Engagement Algorithm, you can automatically optimize the timeframe in which you solicit review content from your customers. An algorithm factors historical data, product and category type, and customer response rate and tells you how long you should wait to solicit a review for the best response rate.

Comprehensive Reporting and Analytics

Comprehensive reporting offers a wealth of insights about both your Ratings and Reviews solution as well as the way your customers perceive and use your products, and even how they refer and search for them. Gain insight with dashboards including Financial Reporting, Merchandising Reports, Product Performance Reviews, Keyword Cloud and more.

Case Studies

SleekShop dramatically improves its Customer Loyalty Program

Sleekshop.com is the world's leading online source of exclusive, quality beauty products from classic, emerging and niche brands.

Challenge

SleekShop is an online retailer for hair care products that worked with a different rewards provider for customer loyalty programs before coming to Annex Cloud. Khanh Nguyen, Digital Marketing Strategist at SleekShop, described their former program as outdated. "They weren't scalable or customizable. We kept hitting walls with what we wanted to do," he shared. SleekShop wanted to move away from their legacy solution and find something leveraging more modern techniques that could also be customized for their goals.

Download the Case Study to learn how Annex Cloud helped in dramatically improve its customer loyalty program.

Read their story

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