Combine Orders & Ship Together helps merchants reduce shipping costs and improve the customer experience by allowing customers to combine eligible orders into a single shipment.

Many customers place multiple orders within a short period of time and later ask support teams if they can be shipped together. Without automation, merchants must manually identify matching orders, adjust shipping charges, communicate with customers, and coordinate fulfillment.

This app automates the entire process.

When a customer places a new order, the app can detect eligible unfulfilled orders and present a "Combine With Existing Order" shipping option during checkout. Customers can choose to ship the new order together with a previous order, often reducing or eliminating additional shipping costs.

The app automatically links related orders into a combined shipping group, allowing merchants to manage them from a centralized dashboard. Merchants can easily view parent and child orders, combined shipping costs, fulfillment status, customer information, and shipping details.

Key benefits:

• Reduce duplicate shipments and shipping costs

• Improve customer satisfaction by offering order consolidation

• Reduce support requests related to combining orders

• Automate order linking and shipping calculations

• Gain visibility into combined shipments through a dedicated admin interface

• View combined order information within the BigCommerce admin

• Support both guest and logged-in customers

• Maintain a clear parent/child order relationship for fulfillment teams

The app is ideal for merchants who frequently receive multiple orders from the same customer and want to streamline shipping operations while providing a better post-purchase experience.

Merchants can fully control how order consolidation works by configuring eligible order statuses, shipping methods, address matching requirements, fulfillment automation, guest checkout support, shipping limits, and maximum combined order groups.