See exactly who added or removed store credit, when, why, and the balance before and after, captured in a tamper-evident, append-only ledger you can rely on for support, finance, and dispute resolution.

Add or deduct credit in seconds, tagged with a reason (goodwill, refund, promotion, correction, loyalty) and an optional note. No more mystery balances, every adjustment carries its context and the name of who made it.

The thing BigCommerce can't do on its own: apply a customer's store credit to orders you create in the admin. The credit comes off the order total automatically, the balance updates, and a note is written to the order for your records.

Edit a balance directly in BigCommerce? The app spots the difference the next time you view that customer and records it as a reconciliation entry, so your history stays accurate even when changes happen outside the app.

Download a full CSV of any customer's credit history (or your entire store's) for accounting, audits, or reconciliation. Store-wide exports are restricted to the store owner.