Hire an AI teammate for your store.

eesel AI is an AI agent that works your storefront chat and your support inbox 24/7 - answering pre-sales questions that turn browsers into buyers, and post-sales questions that would otherwise land on your team.

TURN QUESTIONS INTO SALES

• Answers in seconds, at any hour. Visitors become buyers when your AI teammate answers instantly, recommending products and guiding the buying process.

• Knows your catalogue. It can recommend products, compare two options side by side, and answer the detail questions that actually decide a purchase - sizing, materials, compatibility, what's in stock right now.

• Handles pre-sales and post-sales in the same conversation. A shopper can ask "will this fit my model?" and "where's my last order?" without being handed off or starting again.

• Speaks your customer's language, so you're not losing international shoppers to a language barrier.

ANSWER SUPPORT QUESTIONS INSTANTLY

• "Where's my order?" The agent looks it up live in your BigCommerce store and gives the customer the order status, what's in it, and the tracking details once it has shipped.

• Finds the order even without an order number. It can look up a customer's orders from their email address and work out which one they mean.

• Answers returns, shipping and policy questions from your own help centre and docs - so it handles the whole conversation, not just the parts that touch your catalogue.

• Never guesses about shipping. If it can't read the tracking data it says so, rather than telling a customer their order hasn't shipped when it has.

IT LEARNS YOUR BUSINESS, NOT JUST YOUR PRODUCTS

• Point it at your help centre, Google Docs, Confluence, PDFs and past support tickets.

• It picks up how your team already answers - the wording, the exceptions, the things you always say - instead of sounding like a generic bot.

• Set the tone and the rules yourself, and change them whenever you want. No retraining, no waiting on us.

• Track how it's performing and where it's handing over, so you can see what it's actually taking off your team.

NOBODY HITS A DEAD END

• The agent answers first, and handles what it can.

• Anything outside its scope goes to your team with the full conversation attached - no repeating, nothing dropped.

• You decide what it handles on its own and what always goes to a human.

WHERE IT WORKS

Add it to your storefront as a live chat widget, or connect it to the helpdesk you already use - Zendesk, Gorgias, Intercom, Freshdesk and more - and it drafts and sends replies there.

SET UP IN MINUTES

Install the app, sign in to eesel, pick your agent. Configure just by talking to it. Order and product data is read live, so answers are always current.