Pricing

  • Upfront Fee: Free
  • Recurring Fee: None

About the app

Happy Customers. Instant Revenue.

With Extend, you can give your customers peace of mind while opening up a new revenue stream and offsetting costs associated with issue resolution. Extend enables merchants to sell product and shipping protection plans risk-free. Our technology matches your eligible products to customized plans, so you can be sure your customers get the best protection – from when their product leaves your warehouse through enjoyment!

Extend turns a negative experience (like a damaged product or lost package) into a positive by putting your customers first. We handle the entire claims process so your customers get a white-glove experience. They can access our team 24/7 online or via phone support.

Extend covers all kinds of products including electronics, appliances large and small, sports and fitness equipment, auto parts, furniture, jewelry and watches, musical instruments, and much more.

We partner with merchants over $1M GMV to create a warranty program for their business.

Follow the steps below to get started:

Note: If you do not already have a relationship with Extend, please contact eb@extend.com. We'll also reach out to you directly after you install our app.

  1. Install the Extend App from the BigCommerce App Store. This establishes a secure connection with our platform and allows protection plans to be synced from our system to your BigCommerce product catalog.
  2. The Extend Merchant Success Team will confirm that protection plans are mapped to the products in your BigCommerce store.
  3. Unlock a new revenue stream for your business and drive higher customer retention and satisfaction!

App Features

Create Happier Customers

Extend's fast and easy claims resolution turns a negative moment into a positive, boosting customer loyalty and increasing follow-up sales.

Increase Profit Margins

You get instant revenue and reduce operational costs with each plan sold, which goes straight to your bottom line.

Improve Conversion Rates

Cover products starting at checkout to give buyers peace of mind to complete their purchase, and replacement orders drive additional sales in your store.

Customer Reviews

1 out of 5 stars with 1 review

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Pricing

  • Upfront Fee: Free
  • Recurring Fee: None

Partners details

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