LiveChat is a powerful live chat software that allows you to talk to your website visitors and help them become your customers. Adding LiveChat to Bigcommerce makes it easy for customers to contact you in real-time, directly on your website. It also allows agents to immediately answer all questions regarding your stock, order process and shipping. Try LiveChat for 30 days, for free.
Some online retailers already use LiveChat. Here's what they think of our product:
See how LiveChat can help you in selling online:
I tried a half dozen or so live chat apps, and always ended up coming back to LiveChat. It's not the cheapest (depending on features you need, I went with their $30 a month plan and not the starter level which is currently $19). However, it has the ability to customize the chat window with logos and avatars, allows file transfers back and forth with customers, and is fast and responsive (I found some others sluggish, and sometimes dropping a message).
The admin page is very clean, and the chat page to me was the most sensibly laid out. Popup notifications work, and when you click them it carries you to the open tab and chat for immediate response every time (another fail of other programs, they might give a popup but clicking it would not navigate me back to the chat). The incoming chat sound is spoken as "incoming chat" which also makes sense to me, when a customer is initiating. Afterwards, standard message sounds apply.
You can watch your customer type in real time which can be helpful (or painful if you find yourself staring at slow typists...).
Also, customer support is outrageously awesome, of course via live chat. They've never been unavailable when I had dozens of requests to tweak my design etc.
I tried the rest and found the best in my opinion anyhow.