What is LiveChat?
LiveChat is a live chat and help desk software -- it can be used to manage communications and interactions with your customers. Having LiveChat on your website means that customers can send you their questions and receive an answer in no time.
Stay in touch with your on-site customers and offer support right when they need it. LiveChat provides an easy way to handle all sales and support inquiries. It comes with all of the tools you need to connect and communicate with prospects and regular customers as they come by. For you, it means more satisfied customers, more resolved problems, and more sold products.
With live chat for BigCommerce by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchase process. It also makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.
A proactive chat feature called 'greetings' allows you to invite customers to chat with you when they're actively engaging with your website. Chat invitations are based on "live chat triggers", such as the number of visited pages or time spent on the website etc. They can be also used to reach specific groups of users like qualified leads or customers who are about to abandon their carts.
In addition to live chat support, LiveChat gives you the ability to respond to offline messages as they are saved within the user dashboard as tickets. You can also use tickets for managing and tracking customer cases that couldn't be resolved in a single live chat session.
About the integration
With the LiveChat chat extension for BigCommerce, you can add a live chat option to every page of your website in no time. It only takes a couple of minutes to install the LiveChat app. To answer chats, you have to be logged into one of our apps – web-based or desktop. There are also applications for mobile devices – iPhone, iPad and Android.
Try LiveChat for 30 days, for free.
Some online retailers already use LiveChat. Here's what they think of our product:
See how LiveChat can help you in selling online:
I tried a half dozen or so live chat apps, and always ended up coming back to LiveChat. It's not the cheapest (depending on features you need, I went with their $30 a month plan and not the starter level which is currently $19). However, it has the ability to customize the chat window with logos and avatars, allows file transfers back and forth with customers, and is fast and responsive (I found some others sluggish, and sometimes dropping a message).
The admin page is very clean, and the chat page to me was the most sensibly laid out. Popup notifications work, and when you click them it carries you to the open tab and chat for immediate response every time (another fail of other programs, they might give a popup but clicking it would not navigate me back to the chat). The incoming chat sound is spoken as "incoming chat" which also makes sense to me, when a customer is initiating. Afterwards, standard message sounds apply.
You can watch your customer type in real time which can be helpful (or painful if you find yourself staring at slow typists...).
Also, customer support is outrageously awesome, of course via live chat. They've never been unavailable when I had dozens of requests to tweak my design etc.
I tried the rest and found the best in my opinion anyhow.