LiveChat is a live chat software that enables you to have real-time conversations with your customers while they're on your website. Having LiveChat on your website means that customers can send you their questions and receive an answer in no time.
LiveChat offers an easy way to handle all sales and support inquiries. You can identify potential sales and close them within minutes by using LiveChat's smart engagement options. For you, it means more satisfied customers, more resolved problems, and more sold products.
Use LiveChat to answer questions about your products or services - even when your business is closed. It works as an easy-to-use live chat tool during the day and after business hours enables communication with customers by storing their messages as tickets.
Try LiveChat for 30 days, for free.
Some online retailers already use LiveChat. Here's what they think of our product:
See how LiveChat can help you in selling online:
I tried a half dozen or so live chat apps, and always ended up coming back to LiveChat. It's not the cheapest (depending on features you need, I went with their $30 a month plan and not the starter level which is currently $19). However, it has the ability to customize the chat window with logos and avatars, allows file transfers back and forth with customers, and is fast and responsive (I found some others sluggish, and sometimes dropping a message).
The admin page is very clean, and the chat page to me was the most sensibly laid out. Popup notifications work, and when you click them it carries you to the open tab and chat for immediate response every time (another fail of other programs, they might give a popup but clicking it would not navigate me back to the chat). The incoming chat sound is spoken as "incoming chat" which also makes sense to me, when a customer is initiating. Afterwards, standard message sounds apply.
You can watch your customer type in real time which can be helpful (or painful if you find yourself staring at slow typists...).
Also, customer support is outrageously awesome, of course via live chat. They've never been unavailable when I had dozens of requests to tweak my design etc.
I tried the rest and found the best in my opinion anyhow.