Want to communicate with shoppers while they're browsing your store? With the LiveChat chat widget, you can answer incoming sales and support questions as they come in.
Having live chat on your BigCommerce website means that you can minimize the time needed to contact your current or potential customer.
The way LiveChat works is simple: a typical chat widget sits on the bottom right side of your website, on-site visitors can choose to chat with you, or you can actively engage them with chat invitations. Plus, you can use the widget as a contact form to offline messages or even to enable customers to sign up to your mailing list.
Customer Insight for BigCommerce allows you to view the customer's cart without clicking through tabs, right in the LiveChat app. This allows you to recognize the customer's context immediately, answer the questions faster, and suggest other products based on the pages viewed and the items already in the cart.
To add to that, you can also access customers' order history and send tracking info while in a chat with the click of a button. Save your time with order details right in the LiveChat app.
Whether your customer's cart is empty or not, you can make suggestions by sending Product Cards. These are visually appealing product previews that link straight to the product pages in your store. Give suggestions, guide your customers through the purchasing process, and get more sales.
Need more means through which you can support customers? Place an additional button at strategic stages of your customers' journey to make sure they know they can contact you at every step of the way.
With LiveChat, you can immediately see if the customer has already placed any items in their cart. If they did - you can see the cart content right in the LiveChat app.
Whether your customer's cart is empty or not, you can make suggestions by sending product recommendations in chat. These are visually appealing product previews that link straight to the product pages in your store.
See your customers' order history beside each conversation to resolve issues faster, without having to leave the LiveChat app.
These allow you to initiate conversations when certain criteria are met; proactively engage your shoppers once they land on the website - offer help, prevent cart abandonment, and drive more sales.
When you go offline, LiveChat enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions.
"We have been able to contribute to the company bottom line revenue by pointing customers to the right place. In 2017 we generated £338k gross revenue via live chat alone. We have also driven more sales calls to our advertisers which obviously benefits them too."
- Christine Ackroyd, Customer Liaison Assistant at Icelolly.com
"We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn't an option."
- Jamie Lowary, a sales lead at PATLive
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