- Featured
B2B Edition
Advanced B2B features for enterprise plans.Catalyst
NewCreate stunning, high-performing storefronts that captivate and convert.Feedonomics
Omnichannel feed and data transformation.Multi-Storefront
Manage multiple unique stores from one account.International
Grow your brand across the globe.
- Launch Services
Overview
Chart your path to success with specialized services.Implementation Project Management
Experts to ensure you launch on time and under budget.Solution Architecture
Seasoned advisors to help you best design your store.Data Migration & Optimization
Expertise on a clean and clear path to migrating your data.Enterprise Launch Package
Personal training on how to set up and launch your BigCommerce Store.
Professional Services Blog Series
Get to know our teams and how they support your success in this Q&A series.
The Global B2B Buyer Behavior Report
This in-depth report provides actionable strategies to help you sell more online.
About the App
What is LiveChat?
Whether your customers need shopping advice or have questions about shipping, returns, and more, LiveChat is the quickest and most convenient way to help them.
Start selling from day one
Talk to visitors as soon as they land on your website, increasing the odds of conversion.
Engage visitors with automated messages and send personalized discount codes based on their behavior on specific pages.
Improve the shopping experience with customer details
While chatting with your customers, access their shopping cart and suggest products based on their current items
Access customers' order history and send tracking info while in a chat.
Become a virtual shopping assistant
Send visually appealing product recommendations, known as Product Cards.
Guide customers straight to the product pages in your store.
Speed up communication with AI
Get the gist of a conversation about a customer's last order with Chat Summary. No need to read it all.
Pricing
Free Trial:
14 days
Upfront Fee:
$0
Recurring Fee:
$24/mo.
Information
Last Updated:
July 15, 2025
Compatible with:
Multi StorefrontDocumentation:
Installation GuideUser GuideResources:
Terms of ServicePrivacy PolicyApp Features
Product recommendations
Give shopping advice with in-chat product recommendations — known as Product Cards — that link straight to the product pages in your store.
Automatic messages
Engage customers browsing your store with coupons, deals, and announcements. Grow your sales before people leave your website and never come back.
Asynchronous communication
Connect and communicate with customers both online and offline using asynchronous messaging, similar to social media messaging apps like Facebook or WhatsApp.
Multichannel support
Manage all your customer communication in one place by connecting LiveChat with popular messaging apps like WhatsApp or Instagram.
Chat widget customization
Tailor the chat widget to match the look and feel of your brand and provide a more coherent shopping experience.
Case Studies
Auto Accessories Garage Website Gets 485% Conversion Boost with LiveChat
Initially, our goal was to decrease the percentage of inbound phone calls to our call center while retaining or improving the total number of customer interactions. We realized and surpassed these goals within the first month of implementing LiveChat.
- Kyle Therriault, AutoAccessoriesGarage.com
Pioneer Millworks Increased Average Opportunity Value by 16%
Helping the customer put together what that cart looks like and get them closer to that final step is far more effective than letting a customer browse the website themselves and hoping that they’ll end up in that sample process. - Deanna Varble, Pioneer Millworks
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