MySupportAgent is an AI customer-support agent for your BigCommerce store. It answers shoppers instantly, deflects the repetitive questions, and hands off cleanly to your team — all themed to your store.

Connected to your store, the agent resolves the questions that fill your inbox:

• "Where's my order?" — order status and tracking number, verified securely by order number and a matching email or billing ZIP.

• "Is this in stock? How much is it?" — live answers pulled straight from your product catalog, by name or part number.

• "Do you ship to…?", "What's your return policy?" — 24/7 answers in your brand voice, trained on your store's FAQs, policies, and pages.

When something genuinely needs a person, the agent collects the details and hands off to your team instead of leaving the customer stuck. Add it to your storefront as a hosted page, an embed, or a floating launcher — set up in an afternoon, no code required.