Stop drowning in "can I change my order?" emails.

OrderEdit.io gives your customers a self-service window to fix their own orders — update the shipping address, swap a size or variant, change quantities, add items, choose a delivery date, or cancel — all within a time window and ruleset YOU control. No back-and-forth emails. No manual edits in the admin. No frustrated buyers.

And while they're in there, OrderEdit turns the edit window into a revenue moment: show post-purchase upsells and a free-shipping progress bar right inside the edit popup.

WHAT YOUR CUSTOMERS CAN DO

• Edit shipping address (and country/region)

• Change product quantities and variants

• Add new products to an existing order

• Update contact info, edit and download their tax invoice

• Pick a preferred delivery date

• Cancel an order, with automatic, original-payment, or store-credit refunds

• Open a support ticket right from the popup

WHY MERCHANTS LOVE IT

• Fewer support tickets: customers fix their own mistakes instead of emailing you.

• Higher AOV: post-purchase upsells and a free-shipping threshold turn edits into extra revenue.

• Full control: set the edit window (15 min to until-fulfillment), choose which fields are editable, and define refund behavior.

• Smart off-hours handling: the edit window pauses when your store is closed, so customers see a real deadline like "Until Monday 9:15 AM" instead of a timer that expires overnight.

• On-brand: match your store colors, choose a preset, show your order number, or go fully white-label.

• Built-in analytics: track edits, refunds issued, and upsell revenue in real time. Export to CSV anytime.

HOW IT WORKS

1. Customer places an order.

2. They get a self-service "Edit order" option on the confirmation page and in their account.

3. They fix what they need, within your rules and time window.

4. You stay focused on growing the business.

SETUP IN MINUTES

One-click install from the BigCommerce Marketplace. No code, no developer time. Works with your existing theme and supports multi-storefront.

PRICING

Starts at $39/month. 21-day free trial. No contracts, cancel anytime.

• Starter ($39/mo): Core self-service editing (address, variants, quantity/refund, cancel, tax invoice, support tickets), up to 50 edits/mo, off-hours window, business hours, multi-storefront.

• Pro ($79/mo): Everything in Starter plus up to 250 edits/mo, post-purchase upsells, free-shipping threshold, and performance analytics.

• Scale ($149/mo): Everything in Pro plus white-label popup, custom branding, and 24h priority support.