Abandoned Cart Recovery

• Automatically send SMS and email reminders when customers leave items in their cart. Track recovered revenue per message directly in your dashboard.

Winback Campaigns

• Re-engage lapsed customers with automated sequences triggered by inactivity. Target buyers who haven't purchased in 30, 60, or 90+ days with personalized offers to bring them back.

Post-Purchase Follow-Ups

• Trigger thank-you messages, review requests, and cross-sell offers after every order — automatically. Turn one-time buyers into repeat customers without manual work.

Loyalty & Drip Campaigns

• Drive memberships and repeat purchases with automated drip sequences spaced to keep customers engaged without overwhelming them. Smarter than a punch card, more powerful than points apps.

Campaign Sales Tracking

• See the actual dollar amount generated by every SMS and email campaign you send. Know exactly which messages drive sales and which don't, so you can double down on what works.

Automation Revenue Attribution

• Track revenue generated by every automation — abandoned cart recovery, winback sequences, post-purchase flows, and drip campaigns. See total revenue, revenue per message, and ROI at a glance.

Real-Time Analytics Dashboard

• Monitor delivery rates, open rates, click-through rates, opt-ins, opt-outs, and revenue from a single dashboard. No switching between tools — everything you need to measure performance in one place.

SMS & Email Campaigns

• Send targeted one-time blasts or scheduled campaigns across SMS and email from one platform. Segment by purchase history, tags, location, or custom attributes for precision targeting.

AI-Powered Message Composer

• Generate high-converting campaign copy instantly with built-in AI. Write, edit, and send compelling messages in seconds — not hours. AI responds faster than you can type.

Text-to-Pay

• Send invoices and collect payments directly via SMS using Stripe. No portals, no chasing — customers pay with one tap from their phone.

Web Chat Widget

• Capture leads from your website with a brandable chat widget. Conversations convert to SMS threads so you never lose a lead — even after hours, automated responses keep them engaged.

Review Request Automation

• Automatically request Google Reviews after purchases and respond to reviews with AI-generated replies. Manage your reputation from the OtterText mobile app or dashboard.

One-Click BigCommerce Integration

• Connect your store in a single click. OtterText syncs customers, orders, and store events in real time — no manual imports, no CSV uploads, no developer needed.

Full Order Lifecycle Data

• Get a unified view of every customer's actions in your BigCommerce store: placed, refunded, canceled, and fulfilled orders with product, catalog, and coupon data attached.

Audience Segmentation

• Segment contacts by purchase history, order value, product category, custom tags, opt-in source, and engagement behavior. Build targeted lists that update automatically as new data flows in.

Customer Lifecycle Triggers

• Trigger automated messages when accounts are created, orders are placed, items ship, refunds are processed, or customers hit milestones. Every touchpoint is an opportunity — and it runs on autopilot.

S.H.A.F.T. Industry Compliance

• Purpose-built for firearms retailers, tobacco shops, alcohol brands, and other regulated businesses. Most SMS platforms block these industries entirely. OtterText gets you approved, compliant, and sending — with carrier-approved messaging and age-gate support included.

10DLC Compliance

• Every OtterText account includes full 10DLC registration and compliance. Your campaigns are carrier-approved from day one so messages actually reach your customers' phones — no filtering, no blocking.

Dedicated Support

• Every account gets direct access to a real support team. No ticket queues, no chatbots, no waiting. Most customers are fully onboarded and sending their first campaign within 24 hours.

Integrations Beyond BigCommerce

• OtterText connects natively with Shopify, WooCommerce, Square, Mindbody, FareHarbor, Calendly, Stripe, and more — plus 1,000+ apps via Zapier and API. One platform for all your customer communication, regardless of where sales happen.