- Launch Services
Overview
Chart your path to success with specialized services.Implementation Project Management
Experts to ensure you launch on time and under budget.Solution Architecture
Seasoned advisors to help you best design your store.Data Migration & Optimization
Expertise on a clean and clear path to migrating your data.Enterprise Launch Package
Personal training on how to set up and launch your BigCommerce Store.
Professional Services Blog Series
Get to know our teams and how they support your success in this Q&A series.
The Global B2B Buyer Behavior Report
This in-depth report provides actionable strategies to help you sell more online.
About the App
Upgrade to Redo to transform your operations and bring in more Revenue.
Recover: Text the abandoned checkouts your SMS provider can't. No cost unless revenue is recovered.
Returns: Automate your returns and exchanges for free.
Order Tracking: Send branded order tracking emails out to your customers. Better customer experience and more upsells
Shipping: Save on shipping labels, streamline fulfillment
Marketing: Use Redo (Recover) to reach abandoned checkouts that your automations can't reach. 5 Minute setup, not cost unless revenue is recovered for you.
Returns, Package Protection and Order Tracking: Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. Manage your claim process and increase revenue through package protection.
Pricing
Upfront Fee:
$0
Recurring Fee:
$0/mo.
Information
Last Updated:
September 11, 2026
Compatible with:
Multi StorefrontSingle ClickDocumentation:
Installation GuideUser GuideResources:
Terms of ServicePrivacy PolicyApp Features
Recover: Text abandoned checkouts your SMS subscriber can't
Recover reaches the shoppers who abandoned checkout and never opted into your marketing, the ones your SMS flows can’t touch. Our agents have a real 1:1 conversation, answer the actual objection, and bring them back.
Doesn't change/replace anything you are currently doing.
No cost unless revenue is recovered for you.
1:1 exchange recommendations
Let an AI exchange agent analyze the customer, return reasons, and product offerings to deliver the right exchange at the right moment.
Automate return reviews
AI will review images, customer history, and your policy to recommend to manage or approve returns and recommend where to route returns based on product quality.
Deeper returns analytics
Talk to your returns data like you would an in-house analyst. Easily surface product-level and variant-level return trends to share across the organization to reduce return rates and better understand your customers.
Product-level insights
Analyze returns and claims in the same dashboard down to the product and variant level. Find return reason trends and solve common return issues faster than ever and update products to reduce returns with direct customer feedback.
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