About Route
From delivery to re-discovery, Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.
Since 2019, Route has built an ecommerce network of 13,000 brands and 3+ million active app users, and customers have chosen Route to protect 150 million orders.
Shipping protection that gives your customers peace of mind at checkout
Instant claims resolution that saves time, support costs, customer frustration
Package tracking that extends your customer lifetime value
Carbon neutral shipping that increases loyalty and protects the planet
AI-powered product recommendations that boost revenue and drive orders
How Shipping Protection Works
As more purchases are made online, more packages are getting damaged, lost in transit, or stolen from doorsteps. The costs can be devastating for shoppers and brands.
Route offers shoppers the option to protect their online orders from damage, loss, and theft with our licensed Shipping Protection. And, if something happens to their order, we provide fast, convenient resolution. Based on the brand's preference, Route will either refund the purchase or reorder the same product—ultimately resulting in a second sale.
How Route Package Tracking Works (Add-on)
Route Package Tracking empowers merchants to keep their customers informed about order and shipment status through branded touch points across email, web, and app.
Route helps brands deliver a customized, branded tracking experience while reducing WISMO inquiries and customer support costs.
How Route Sustainability Works (Add-on)
Route is committed to its long-term sustainability initiatives, which include offsetting carbon emissions as part of the Carbon Plan. This dedication helps brands actively contribute to a more environmentally friendly future.
How Route App Works
Our mobile app offers a seamless way for shoppers to keep track of all their orders in one place. Shop anywhere and track anytime with Route. And the best part? It's completely free.
FAQs
Who is underwriting Route?
Route is backed by SEG Insurance Ltd.
$0
$0/mo.
December 5, 2024
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
$0
$0/mo.
December 5, 2024
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Route offers merchants:
Shipping insurance available to customers at checkout to protect their orders against loss, theft, or damage
100% carbon neutral shipping on all protected orders
Product recommendations drive additional orders and revenue
One-click claim filing for customers
Visual package tracking and proactive notifications
Customer claim tracking
Claim reports and insights
Customer receives direct reimbursement or replacement item
Free to install. Additional plans are available. Visit route.com/pricing to learn more.
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