ShipHero - iPad and Scanner Based Complete Inventory and Shipping Solution

Client Reviews (8)
  • Manage every aspect of your business, inventory, shipping, receiving, returns, shipping and accounting.
  • Drastically reduce shipping errors and improve productivity, profits and customer satisfaction
  • Control inventory & shipping in real-time to reduce the risk of overselling
  • Manage multiple stores, channels and warehouses from one hub
  • Customer self-returns without leaving your site.

Dedicated Customer Support

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Client Reviews (8)

Falls Short 5 months ago by Jared Taggart
If you're looking to pick products faster, this will do the job. If you're trying to use it as a warehouse management solution to manage inventory and process returns, it falls short in a variety of ways with constant (daily, or at a minimum, weekly) technical issues that arise and need to constantly be fixed. Their team is really responsive and tries to stay on top of stuff as we bring it to their attention, but we blow hours and hours of our time troubleshooting issues only to find out it's yet another error in their code. They advertise that their API with Big Commerce “facilitates every step in the returns process,” when in fact that is absolutely false. They absolutely do not have returns integration with Big Commerce, and this misinformation lead us into purchasing their software which was inadequate for our needs. As a result, this has increased our returns processing costs/time by 3-4x. Not an exaggeration. When confronting them about the false advertisement that lead us to purchase the software, they blamed Big Commerce for not providing the API to do so. That's fine, just don’t advertise it, or at the very least disclose that this feature only exists on Shopify and not BC. Problem solved. I would have chosen a competing service except for this one distinguishing factor. They gave me half off one month's subscription as a concession $800, while my returns processing costs have gone up by $6k/month as a result. By the time we figured out that the advertised feature did NOT exist, it was too late, and we are forced to keep ShipHero until slow season next year. I did my absolute best to work with them towards an equitable resolution, and they thought a one-time, half-off-monthly-fee concession was sufficient, and they would not discuss it further. At my current price of $1,600/month, this service does not meet the benefit it purports to provide. An ongoing monthly concession to bear the cost with me until a fix was implemented would have shown me their remorse for publicizing misinformation that duped me into purchasing their software, and shown me they have as much incentive to find a resolution as we have to request it. Instead it felt like they pulled a, "We got you, sucka." The false claim is still live on their site as of this posting, and I pointed it out to them nearly two months ago. We carry between 8,000-12,000+ SKUs at any given time. We have over 12000 bin locations in our warehouse to store product. We literally have to walk every single isle and look from floor to the 20' ceiling to find empty bins to store product in as ShipHero does not tell you where an empty bin location exists. Additionally, their software does not remove empty bins from product that has been sold out. This causes a problem when new items are placed in the bin while the bin is simultaneously assigned to an older product. If that older product is returned by a customer, ShipHero assigns that product to be shared with the new product in the same bin requiring staff to further wander the warehouse looking for another place to assign it. Same problem of wandering the warehouse with cycle counting. The list goes on, but these are a few where the cost of staffing goes way up by NOT having these standard WMS features in place. In summary, my feeling is that ShipHero is built for the Shopify platform and whatever works on Big Commerce is what we get. The focus is on Shopify not Big Commerce.
Amazing Customer Service about 1 year ago by
This company is great! They made our transition to BigCommerce extremely seamless. ShipHero's customer service is always quick to respond and readily available to work with you to get any task done whether big or small. Wish more companies had a customer service team like them.
We wouldn't be where we are without ShipHero about 1 year ago by John Aufdemkampe

We now pick orders 10x faster compared to our old paper based system all while improving picking accuracy thanks to ShipHero.

Developers are very flexible and able to make changes to suit our business. 

Easy to use so training staff is a breeze and support is fast and professional. 

ShipHero has helped shape our business and given me the confidence to expand further.

Highly recommended! 

Quality Built Into the Process over 2 years ago by

Shiphero has been amazing for our bookstore! When we set up our store this past summer, I wanted a shipping system that not only allowed us to efficiently process orders, but more importantly, supported systems with quality control so that we could minimize mistakes. Shiphero is very well designed to do this. The developers are also extremely helpful, so they've managed to help us to adapt the product even further for our use. I highly recommend this service!

Our Hero over 3 years ago by Scott Seelye

ShipHero is 100% of everything we needed to run our warehouse. We take advantage of additional features not listed, such as product kitting/bundling and an easy to use purchase order system. The mobile app allows us to see images of the products that need pulling, and we now enter inventory against the purchase orders right on the app. The cycle counting of inventory is much better than spending an entire day counting inventory. Shipping orders is easier as well. View rates from all the shipping companies in one spot and press one button to print a label.

Amazing... The ultimate OMS over 3 years ago by Jason Moore

I started out using just about every order management system available on the market. While I have to say, some are good, Shiphero beats them all hands down. 

Shiphero not only has fast and efficient order management handling, but has built in shipping... That's right, built in! No more using segmented programs or having to look multiple places to manage your orders and ship. Shipping is so easy you could teach a brand new person in minutes. Using Ipads, and ipods, picking, packing and shipping as well as inventory management can all be handled by the warehouse staff, FINALLY! It is actually fun walking around scanning items to pack and ship, and after shipping everything is updated in real time. It blows my mind everyday how I use to have to use two or three systems to do the work of one for a price that is more than reasonable.

I have never written a review like this before as I never felt like a company was totally listening to me when I need features. The professional staff at Shiphero implemented EVERY feature I could ask for in a matter of 2 weeks! They are a very talented and caring bunch who want nothing more than to create the ultimate OMS, and in my estimation, they are well on their way. Kudos to you guys, you deserve it.

Awesome service, amazing support over 3 years ago by

Where have you been the last 12 years? This has been the single greatest improvement to my online business that I have ever implemented. The software works great from startup, and importantly, these guys really stand out from the crowd in terms of service and communication. They seem small enough to care and greatly understand that our success is their success. Yet still big enough to provide us with a enterprise class OMS and WMS. There are some little improvements and tweaks here and there that would be, and have been nice. They are great to fast track suggested upgrades and features. I've tried many of these systems, and nothing compares, particularly in service and communication. 

Recommend highly over 3 years ago by
ShipHero is a full back end system, including obviously shipping and multi-channel inventory but also purchase orders, inventory value and profitability reporting, integration with Amazon MFN and FBA including FBA restocks, on site return functionality and a bunch more. I've tried a lot of different products for shipping and inventory. ShipHero is the best.