Automatically send real-time WhatsApp messages for key order updates — from confirmation and payment status to shipping, delivery, and refunds. Customers receive instant alerts without checking email or logging in, improving transparency and reducing support inquiries. This hands-free system keeps shoppers informed at every step and enhances their overall experience.

Store owners can choose exactly which order events trigger WhatsApp notifications—such as shipping, on-hold status, delivery or refunds. They can also add custom message text to personalize each notification. This gives full control over when customers are notified and how the messages are presented.