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See how BigCommerce helps you build and manage your online store with ease.
- Ecommerce Insights
6 Key Steps to Launch Your Online Store
Explore our Launch Foundations series to get your BigCommerce store up and running quickly.
Operate
Operate your business more efficiently.
Lower your operating costs with a reliable platform — and a team that’s got your back.
99.99% uptime
Minimize headaches, maximize growth with 99.99% uptime, <2min average wait time for support, >85% first-support calls resolved, 20M+ product variants, 2M+ product SKUs, and the best total cost of ownership.
Reliable performance to avoid business disruptions.
99.99% uptime, fast-loading pages, and maintenance handled for you, including security, hosting, compliance management, and updates.
Keep your site live with unmatched performance.
Industry leading 99.99% uptime and peak performance with 100% CyberWeek uptime since 2016 show how seriously BigCommerce takes our responsibility for reliability.
Redundant infrastructure provides additional protection.
Multiple data centers and failover systems ensure continuous operation of your hosted store even when an incident happens somewhere. We have teams prepared to respond to incidents 24x7.
Tier-1 security backs every store.
The BigCommerce platform is PCI-DSS compliant and meets high security standards across the board. Your store is secure from DDoS attacks and our teams run security and maintenance updates so you don’t have to.
Ensure your site is automatically optimized for speed.
Enjoy industry-leading page load times under 1 second, even during peak traffic. Take advantage of built-in capabilities that only load images and content as needed, reducing initial load times and improving user experience.
Deliver content globally through the BigCommerce network.
Deliver content at lightning speed to customers worldwide. You can sell across geographies with confidence that your customers have fast load times anywhere.
Built-in image optimization.
Automatically compress images without sacrificing quality for faster page loads.
Lower costs as you grow to support your scaling.
Your platform needs to be built for scale, but your costs don’t have to scale with it. Build your business on a platform with the lowest total cost of ownership, including decreasing payments rates, as you grow.
As your business scales, lower rates and no fees are even more important.
With access to the lowest payment rates of any major ecommerce platform and no transaction fees, you can be sure your variable platform costs continue to shrink as you grow.
Lock in your rate.
As you continue to grow into a large business, lock in your monthly rate by moving into our Enterprise plan. These plans boast additional features and give you access to some of our most powerful tools.
Deep discounts for annual plans.
BigCommerce Essentials plans are deeply discounted by 25% when you select annual payment terms, which keeps cash in your pocket and further decreases your TCO.
A trusted partner for every step of your growth.
Gain peace of mind knowing 24x7 live, US-based support from BigCommerce employees is just a phone call away, and success, launch, or migration services are available before, during, and after launch.
24x7 expert support available to all plans.
Get real-time, personalized help from our team of friendly and knowledgeable ecommerce experts with unmatched response times. For example, in the peak retail period between black Friday and cyber Monday in 2023, the longest wait time for any customer calling support was 18 seconds.
Quality-focused customer support.
Unlike other platforms, we have not outsourced our support to a 3rd party in order to ensure the best quality for our customers. We have US-based employees and multiple tiers of support to ensure your most complex platform questions can be answered.
Access an extensive set of self-serve materials.
Explore a treasure trove of resources — user guides, tutorials, webinars, and online business success content. These resources can help you move through store setup, learn new skills, and even help you grow your business.
Leverage expert professional services.
BigCommerce offers a range of launch and success coaching to help you get your store off the ground quickly, or enhance your website in certain specialty topics. Our teams can help with SEO, conversion rate optimization, and more.
Join a thriving community.
The BigCommerce community forum is populated with merchants, developers, and ecommerce experts engaged in helping one another. Find answers, learn new skills, and connect with fellow BigCommerce merchants.
Business insights and agility fuel smart decision-making.
With powerful, built-in analytics tools with every plan, you can track your business and make adjustments to accelerate your growth. In addition, our growing suite of AI tools can speed up your day-to-day tasks and reduce the effort of running your business.
Analytics to run your business and grow faster.
Each of our plans comes with access to analytics that help you get insights on your day-to-day business operations including sales, orders, storefront conversion rates, cart abandonment, and more. Our built-in analytics tools allow you to better understand which customers are purchasing your products to improve targeting and segmentation.
Drill into more details with data exports.
Explore your data in more detail with export options to analyze trends by individual product, promotion, or other business changes and strategies. Have control of your data to dive as deep as you need.
Explore your entire portfolio.
These dashboards can function across channels, product lines, lines of revenue, or even multiple businesses to give you broader insights across your growing empire. Starting an additional business or stream of revenue no longer requires an increase in analytic complexity.
Dive into advanced analytics with Ecommerce Insights.
Our Ecommerce Insights product allows you to identify deeper opportunities directly from your control panel on which products to feature, which promotions are helping your business the most, and which customers you should target for increased loyalty. Insights simplifies your analytics and enables faster decisions that grow your business.
BigAI Copywriter speeds up catalog management.
BigAI Copywriter saves you time by automatically generating stunning product descriptions (currently English-only) based on product information from your control panel, such as product name, weight and other relevant details. BigAI Copywriter can even drive organic traffic by creating SEO-optimized product descriptions.