START AUTOMATING YOUR CUSTOMER SERVICE TODAY!
When a product is out of stock, InStockNotify inserts an area for customers to enter their email address in your product listing. We then monitor the inventory levels of the products your customers are interested in. When products are back in stock, we automatically email them to let them know it is available for purchase again.
We originally built this service for our own Bigcommerce store! We received so many requests from other store owners to add them onto the service, that we turned it into an app for easy installation.
Needs the ability to customize when a restock email is sent. If we have 100 customers waiting for an item to be restocked, and we happen to receive 1 item back in the warehouse due to a return, then we end up with 99 angry customers who received an email and the item is gone already. Need to customize email so it only goes out if we receive a certain minimum amount.
This app has really helped our business prioritize incoming stock. Excellent ROI, even better customer service.
This app is fantastic. It's easy to use and provides helpful data. I needed a little help with incorporating the theme into our site and the response time was a matter of minutes. Highly recommended.
It has now been 2 months since my original review below.
I am still amazed how many people use this feature and how simple it is. It also lets me know how many people who received a notification "opened" their email. It has already paid for itself, especially since our competitors usually get their backorders at the same time we do, it's a way to get them to our website to purchase first. I think people like the simplicity and lack of having to create a email, make a phone call etc. I still love it and with over 40 people on my notification list, it's obvious my customers like it too!
(Original review below)
I've had a store for a few years now, not very long with BC but many years on a previous platform and have tried a few apps. Normally I will not give a (positive) review until I have had at least 6 months experience with an app.
Within a few hours of installing it I had our first request, then a 2nd request from one of our customers who also placed a very large order but we were out of 1 item. I just put several items coming soon on our website yesterday and already have a notifyme request.
I had one issue - the button was showing up on pages I had the availability showing as "No Longer Available" (which their system normally looks for and the button will not show up on those pages). This was due to my customizing on my website. I contacted them via email, on the weekend and the app was updated for my particular website within a few hours. Amazing!
My only initial holdback on trying this app was the monthly fee. In my case I can already tell, we are going to gain or keep more customers as a result of this. I like that it does not request a customer's name (so it feels less invasive) and that I can download a report with the email address and what the customer is waiting for. The best part though is it works correctly and the customer service is outstanding.
For us, it's a great alternative to offering the ability to pre-order when who knows when the item will arrive. It is also much more efficient than our manual system, which requires much more effort on the part of the customer and ourselves.
This is the first app/software I do not feel the need to wait out the full trial period and do not feel the need to wait until I have had it for at least 6 months before offering any postive review.
I am excited about this one! (I'll try to remember to update after I have had this app for 6 months - if you do not read anything else from me, trust me, it means I have no complaints to speak of).
Best app I have added to my sites. Support is very responsive to suggestions and issues that have popped up with my custom template that I'm using. Fills a big void in the big commerce platform.
I tried this app out for a couple of months. During that time I contacted support with a few questions and suggestions. One thing I was wondering was if it was possible to see notifications by SKU instead of just by product name. Within a day I received a response saying that the feature was just added. Just like that, no "well, we'll look into it and see" or anything like that, it was just done. Can't say enough about the support and app, works exactly like it's supposed to and takes care of what I think is one of the biggest features lacking from big commerce. I have since went ahead and signed up for a one year plan on both of my websites.
This feature is absolutely clutch for us. We have a lot of products running out of stock (too often, but that's a whole different issue!) and a large number of customers signing up to be notified. We have already sent out tens of thousands of emails using this without having to put together email campaigns manually. We had a similar app when our store was on Magento but it would always time out and fail to send emails. This one takes a while to kick out all the emails but it gets them out eventually. It's a little slow, but not debilitating. Could use a more robust dashboard for reports.
For years we waited and waited and waited for bigcommerce to give us this feature that just about every other cart has. In the end I gave up waiting thanks to these guys who got it done themselves. Handy little app, easy to setup and works great. Good stats too about which out of stock products have customers waiting and when mails are sent, which ones were opened. All good. Must have feature.
I wanted a way to notify my customers when something was out of stock. This app does exactly that, and you can view the emails sent, and opened. It's reporting is very basic, but you will get return customers, and it pays for itself in no time. I recommend this app.
It works, but it's definitely overpriced at $18/month
I'm still on the trial but I have to say that this is by far the best option available on big commerce. Very easy to install, no coding which is always a plus, and it had one pricing plan with all the features. Everything is customizable which gives users the look and feel of your store and not a third party app. Very excited to see how this product helps or sales.
Works well. Have been using for about a month now and now issue. Great customer service as well which is hard to find these days.
I had to uninstall due to it being a buggy app. I wrote their support asking for help troubleshooting, I didn't receive a response.
Easy to install and allows our customers to automatically be emailed when products are back in stock. This has virtually eliminated the flood of emails we used to get from customers asking when products will be back in stock.