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BigCommerce Recognized for Providing Exceptional Customer Value in Industry Report

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BigCommerce has always strived to provide our customers with the strongest possible ecommerce solution for their business. That’s why, In 2021, we launched B2B Edition. Our intention with B2B Edition was to provide more B2B-specific ecommerce functionality and further our commitment to helping B2B merchants enhance sales and operations.

Now, we’re proud to announce that BigCommerce’s B2B Edition was named a “Champion” in the ecommerce category in the SoftwareReviews Data Quadrant Report.

What Is the SoftwareReviews Data Quadrant Report?

SoftwareReviews, a leading peer-review platform, collects data from real IT and business professionals to produce the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

The SoftwareReviews Data Quadrant assesses those composite scores and ranks software capabilities based on customer feedback. SoftwareReviews measures a number of ecommerce platforms using a variety of criteria. In its 2022 report, 88% said they would recommend BigCommerce, the top-recommended platform in its class.

Where Does BigCommerce Stand Out? 

BigCommerce customers gave our platform an overall 8.1 composite score. The average usability score for BigCommerce from our customers was 82%, the highest score among 11 competitors in the B2B category. As one reviewer states:

“BigCommerce is a great platform and has been a game-changer for our company to grow ecommerce.”

BigCommerce also scored well above the category average when customers were asked if their current platform helped them innovate and continuously improve. 

The Final Word

SoftwareReviews independent, peer-reviewed research shows that the relationship between a technology provider and business can have a larger impact on satisfaction than features or price. By emphasizing strong relationships based on a shared vision for success, BigCommerce has created a software environment that fosters success across the board. 

By looking at the positive feedback and strong scores our customers have given us in the Emotional Footprint Report, it is clear that BigCommerce is one of the top relationship drivers in the ecommerce space, and SoftwareReviews agrees. 

Trusted by industry-leading B2B brands across the globe, BigCommerce’s customer-first mission ensures that merchants get accessible ecommerce technology that’s easy for anyone to use, but flexible enough to accommodate your unique business needs.

Want to learn more about how our solutions stack up against the competition? Download your complimentary copy of the report today.

Reed Hartman avatar

Reed Hartman is a Content Marketing Manager at BigCommerce, where he uses his years of research, writing and marketing experience to help inform and educate business owners on all things ecommerce.