Enhancing UX across channels with ShipStation
As told to BigCommerce by Randy Choi and Billy Thompson, Co-founders, thompsontee.com
ShipStation is a powerful tool that integrates well with BigCommerce - and even with the Amazon side because we have certain items that are seller-fulfilled, and we typically don't run into any issues.
We strive to provide a consistent customer experience across channels, whether someone orders a shirt from BigCommerce or Amazon.
We do our best in our product details on Amazon to make sure that everyone understands that the product is coming from the Thompson brand because, unfortunately, there are fraudulent re-sellers on Amazon. We do as much as we can to match the experience, despite the parameters that Amazon imposes on their sellers.
We want to keep that experience from a consumer standpoint as clear and seamless as possible for our brand, from product descriptions to shipping.
Product Market Fit Needs Proper Ecommerce Infrastructure to Win
As told to BigCommerce by Randy Choi, Co-founder, thompsontee.com
At Thompson Tee, we have experienced a 24% increase in conversions since migrating to BigCommerce. Our product actually works, and there's obviously a need for this type of solution.
But the other part of this growth has been leveraging digital marketing at the various levels, and you need to make sure you have a good platform like BigCommerce to transact as well.
BigCommerce is SEO-friendly and ensures everything is working correctly for us to maintain a stable website and secure transactions.
A platform that helps us rise to new levels to serve customers
As told to BigCommerce by Billy Thompson, Co-founder, thompsontee.com
This year, we are dedicated to continuing to distribute the best product possible, backed by the best service that we can provide.
We plan to expand our product line and give customers the convenience of purchasing additional products that they may need when coming to our website.
We send out surveys to our customers, and our customers are amazing. Their level of gratitude they express for our solution is humbling; it's fulfilling to read the testimonials that come in. This is what really keeps us going.
“We send out surveys to our customers, and our customers are amazing. Their level of gratitude they express for our solution is humbling; it's fulfilling to read the testimonials that come in. This is what really keeps us going.”