Signifyd solves the challenges that growing e-commerce businesses persistently face: billions of dollars lost in chargebacks, customer dissatisfaction from mistaken declines, and operational costs due to tedious, manual transaction investigation.
Signifyd's guaranteed fraud protection is supported by a full-service cloud platform that automates fraud prevention allowing businesses to increase sales and open new markets while reducing risk.
When a customer places an order with your BigCommerce store, Signifyd automatically reviews the order and tells you whether to ship it or not. We back our decisions with chargeback protection (through a 100% financial guarantee) so you can focus on growing your business with zero fraud liability.
Standard pricing for our month to month service is 1% for guaranteed orders. We offer several plans for different business needs and sizes. View our pricing page to learn more.
Zero fraud liability
When we approve an order, we stake our name on it. Every Signifyd transaction is guaranteed to contribute to your bottom line, so you can maximize your revenue without the risk. If you get a chargeback, we pay you back within 48 hours including chargeback fees & shipping.
With Signifyd's industry leading approval rates, accept more domestic and international orders that you would normally decline.
Automate your back office
Skip the research and the wait for a customer call-back. We'll also automate your back office so that orders are fulfilled automatically. Every decision comes with a beautiful report that includes a score and a detailed explanation.
Integrate in minutes
Signifyd sets up in minutes. Simply install this app and you'll instantly see orders coming in, with full data enrichment.
Get Started with a free 14-day trial
It's simple to get started just click to INSTALL and try our risk-free 14-day free trial.
DECEMBER 2017 UPDATE
After nine months of using Signifyd my only regret is we should have done this sooner. We always check our Signifyd Control Panel religiously. The only improvement suggestion we have for Signifyd is, can the Signifyd traffic light system be integrated so it appears on the Bigcommerce Dashboard or the Orders Panel. This would allow us to confirm each order is good or bad directly from the Dashboard or the Orders Panel. What we do to get around this is to have two Google Chrome Tabs loaded with the Bigcommerce Control Panel. One sits on the Dashboard and the other has Signifyd open.
Over the last nine months we have dealt with a truck load of fraudulent transactions and have received ZERO charge-backs. When an order is flagged as potentially fraudulent we still contact the customer to determine if it may be a false positive. If we feel the order may be genuine we submit our notes to Signifyd and within minutes the order is reviewed and in 95% of these cases Signifyd changes the status back to Green. The review process is so quick and the level of customer service is outstanding.
In closing, Signifyd has transformed our business, drastically improved staff morale and has allowed us to further expand our business into international markets knowing we have the very best level of fraud protection and insurance. The cost of using Signifyd is peanuts, the service is outstanding and we couldn't be happier. As we said before, when it comes to fraud detection and insurance Signifyd is the leader and we simply would not consider operating an Ecommerce business without it.
ORIGINAL FEEDBACK - March 2017
Almost 2 years ago we launched our new store on Bigcommerce. In our first 12 months we kept a clean charge back sheet by manually checking every order. Heading into Christmas last year our order volumes rose significantly. It was at this point we got hit several times with fraudulent orders that we failed to detect.
We thought we learnt from the previous thefts however as our business grew so did the number of attempted fraudulent transactions. Whilst we managed to stop most of them we still lost many thousands of dollars due to these low lifers that think its fine to blatantly steal from you. It was at this point we realized something needed to change.
Detecting fraudulent transactions manually is very time consuming and it’s not a core business function we wanted to develop internally. We contacted Signifyd, got our account setup the same day and never looked back.
If you believe in the saying "Stick to what you are good at" then making the decision to use Signifyd's fraud detection and insurance is a no brainer. We calculated that if we had done this twelve months ago the cost of a Signifyd subscription would have paid for itself many times over in charge backs we wouldn’t have had to pay for ourselves.
Yes we have had the odd false detection. Over the last 12 months this has occurred 3 times. The most recent case was a customer who was overseas at the time and placed an order using a different local billing and shipping address. Signifyd quickly responded and informed us not to proceed with the order.We contacted the customer by phone and explained what we had detected, he was most understanding and thanked us. Our customer works for a well-known E-Commerce service provider and fully understood the reason why we cancelled his order and issued a refund. In his words "I would have done the same in my business. It's great to see that you have strong systems in place that protects your customers". When he returned to Australia he placed his order again and this time Signifyd approved it immediately. I can still recall that days of DIY fraud detection, it’s time consuming, it has you on edge very day and it’s mentally taxing having to deal with the aftermath of the charge back knowing that you have no chance of escaping it. Factor in the impact it has on staff morale and you quickly realize the cost of fraud is not just monetary.
If you are serious about building and running an online store then Signifyd MUST BE THE FIRST APP YOU INSTALL.
The level of detection that comes from Signifyd is extensive. I have no idea what the other person who left feedback that Signifyd needs more work was referring to. Signifyd can detect your customer's IP Address, social accounts, the age of the email address and so much more. It does an in depth analysis in order to validate the customer.
Best of all is their fraud insurance; it's so simple and clear cut. If we get the green light to ship and receive a charge back we hand it over to Signifyd and get on with our day, IT'S THAT SIMPLE.
No more dealing with banks who provide NO SUPPORT to merchants. After reaming you they try to sell you more services that don't fix the problem. For example I lost count of the number of times our bank tried to sell us their service that requires customers to enter their PIN Number when completing a transaction. When I asked the question "If we use this PAID SERVICE and still receive a charge back who is liable?” Conveniently the banks told us we would still have to accept the charge back.
In closing we can't recommend Signifyd highly enough. If you are considering taking out a paid Signifyd subscription I would recommend having a chat with them prior to signing up. It gives you the opportunity to better understand the services offered by Signifyd and establish a relationship with your Account Manager.
SeaSucker Down Under
I have been using Signifyd for a few months. If you think you will get 0 fraud with them you are wrong. You are going to get frauds. Maybe more than what i want to see but i guess is impossible to have 0 fraud.The Good think is that all orders that they approved you will covered. So we stop loosing money with them. if a fraud order come in they pay us in about 24 hours. Great service 4 stars because i wish there were 0 frauds. :)
This app is awesome. I mean, I can't say enough good things about the BC Signifyd app. Imagine there's rioting and looting going on all around you (The Internet), but you have a professional team of soldiers standing in a circle shoulder-to-shoulder all the way around your BC shop (Signifyd). And they GUARANTEE if any of the looters gets past them, they'll cover the value of the damage to your BC store. Signifyd is like that. EVERY BIG COMMERCE STORE SHOULD HAVE THIS APP & SERVICE. I'll stay with BC now forever just because of this app.
It's so easy to use. My new Signifyd account rep called me on Monday morning and by Monday afternoon, Signifyd was guaranteeing all our transactions. It took me 3 minutes to explain everything to my shipping manager on how to read if Signifyd had guaranteed an order or not, and now we're good to go. So far, Signifyd has approved every transaction as normal. It doesn't seem like they're overly cautious, which I was worried about, but there's this SWEET little "G" for guaranteed next to each order that says we don't have to worry about it anymore.
**Update** Nov. 2016... Almost one year later, Signifyd has cut our fraud down from over $8,000 in 2015 to... $0 in 2016. We have yet to even use their guarantee to reimburse us for a fraudulent transaction. If Signifyd doesn't approve the order, we cancel the order and refund the money. And not a single person has complained that we cancelled their order improperly, BECAUSE THEY WERE ALL FRAUDULENT TO BEGIN WITH. That simple. $0 of fraud in 2016.
**UPDATE #2** 5/5/17 - 18 months now of fraud free Signifyd protection. Literally. $0 in losses due to fraud throughout the entire 2016 year including the holiday season and now into 2017. I don't know what to do now without having all those fraud losses for write-offs... Signifyd has now guaranteed thousands of our orders and backed every single one.
The person who wrote the review titled Needs Much Improvement, doesn't understand the point of Signifyd at all... If they think they were able to trick the Signified app, they're wrong. And even if they did trick the Signifyd app... THEY'D BE COVERED BY SIGNIFYD AND COMPLETELY REIMBURSED. Isn't that kinda the point of the app in the first place?
Seems useful , although having very curious ratings when placing bogus test orders.
I wish I would have found this app before I lost $26,000 to fraudulent orders. Get the Complete package, it reviews your orders, then approves or denies them. If they are approved, it guarantees them and will reimburse you for any chargebacks! When you have a lot of high dollar items like I do, that helps a lot.
This app let me sleep very well...
Get this app!. The integration is super easy and the system simply works great. Its better then hiring a staff to monitor for fraud. Jermaine was super helpful and understand the industry very very well. We use many types of apps / software to help automate our business. This is a must.
My only regret is we didnt discover this earlier
These guys have been great so far. Chargebacks are paid back fast and easy with minimal effort. All orders are guaranteed or denied in less than 24 hours which is important since we offer same day shipping.
Just send them proof of shipment (tracking screnshot) and chargeback proof (from your merchant statement) and they refund in 1 day via paypal.
Not only that but they give a ton of info about every order that has become absolutely crucial. IP address, distance from the IP to the billing and shipping locations, social media profiles if the user is logged on, age of the email address, previous transactions they've seen from them, and much more.
Our account exec Tally has been super helpful and worked with us to come up with a rate we can both agree on and it's very fair for what they offer. 5+ stars from us, keep it up guys.
We've only been using Signifyd for two weeks, but we already see that this is a valuable tool to help us detect fraudulent orders. Not only is it very easy to install and requires little configuration, Signifyd has removed the manual effort and the extensive time that we had to spend to verify suspected orders and has given us the added confidence in serving our customers. At one time we viewed fraudulent orders as just the cost of doing business. But now, Signifyd is helping us identify fraud before we ship our orders which is helping us grow our business.
Yes, that is correct.
In order to get on our Guaranteed Payments Complete plan just click on the link below and fill in your information:
Guaranteed Payments Complete
I use this link , enter my address in Russia and phone number, my debit card info ( Alfa bank ) , and receive message from my bank : "your card has been blocked" , after it I use my other card ( QiWI Visa), payment successful complete and I receive message :
Thank you for subscribing!
but 5 min later I receive another message :
We’re sad to see you leave
We're sorry to see you go, but we thank you for giving us a try.
after this I can't login to my signifyd account, and your support ignored me!
Not bad at all! It's very usefull to manage my store and to make operations faster. Not sure if i want to pay 299/month, but free option is also awesome. Thanks!
Looks like a great app. A must have for growing small businesses.
Great application for us, it gives us much more confidence in approving transactions.
After switching shopping carts to Bigcommerce, I hadn't had any fraud protection app for my new site. And sure enough, one got me a few weeks ago. I decided to give Signifyd a try, and I'm sure glad I did. The interface is great, they go far beyond the fraud protection I had through my previous shopping cart (very comprehensive), and the customer service is top notch (thank you to Jermaine!).
As a small business owner, Signifyd gives me one less thing to worry about - I'm happy to say I'm a very satisfied customer!
Signifyd is a must have for ALL ecommerce owners. It has personally saved my business several thousand dollars from fraudulent customers. This is the very first app any ecommerce store should download and use. Shoutout to my account executive Jermaine M. for walking me through the inner workings of this app! There is simply no one who can offer the amount of trust and reliability that Signifyd has given me so far. Give them a call and see for yourself! 650-285-5208
if you have a new website without any protection for frauds, this applications is a must! it shows tons of details that tell you which order you should cancel. if you are confused at some point, you can just purchase their guarantee case that covers that transaction. their support team is awesome. and best thing about it is that they give you 500 free transactions which is great for starters ! thanks Signifyd for this great app!
I have been using this app for a short while and so far so good. The account exec Jermaine was very helpful and even called me right when he came back off vacation. This service shows you all kind of things you always wondered about. The IP address, owners of card, social media presence, even when their email accounts were made. This assures you know if you are dealing with a person or a robot. This app is kind of like chargeback insurance, if they approve an order they will back you. So far so good! I will give an updated review when more time and events have passed.
A must have application for your store. It summarizes customer information on one screen allowing us to save a lot of time researching individual pieces of information.
Support is great as well!
We sell diabetic supplies online. Whoever would think that the fraudsters would target a market like this? Well they do and it is always a real problem telling the good guys from the bad. Since we are dealing with a product that the customer may need as fast as possible for health reasons, it is important for us to be able to decide quickly the authenticity of the order.
Signifyd really helps by giving us real time information that we would not otherwise have. We don't totally rely on their reports as to whether to ship or not but it certainly does give us more information on which to make our decisions.
This is definitely a 5 star company.
I added this application recently and have already used it for a number of transactions. I love Signifyd's model that puts information and options directly into my hands. I can review the detailed analysis and information that is provided to determine how comfortable I feel with a particular transaction. I can pick individual transactions to have guaranteed against fraud (for a small percentage fee), guarantee all transactions that come in automatically, or assume any risk of fraud myself on transactions that I feel comfortable with.
The free tier is a welcome feature for businesses that are growing, and it is really a win-win for Signifyd and me. I believe that placing a badge on my site actually enhances my customers trust of my store (and my conversion rate). This is definitely an app that I would recommend all merchants try to see if it works for their business model.
This is the best fraud protection i have ever used for my business. It is worth every penny and will pay for itlself easily
The Signifyd service is great! They are more than helpful when you have questions, they follow through in a day and age where customer service has fallen behind. This app saves so much time by simply linking all the information that we would normally have to search for ourselves. Though we have never really had to use the guarantee it is a great feeling to know it's there. This is a must have for any online store or ecommerce.
We have been using the service for a couple months and it has helped us identify fraudulent orders that we would have missed otherwise.
This app is a real must in the ecommerce business. It has saved us so much time researching questionable transactions and given us guarentee that we will be paid. You can't beat the price and the peace of mind is well worth it. The support staff was very friendly and proactive during setup and follow-ups. Since installing this app (easy), I wouldn't want to do business without it.
Never worry if an order might be fraud again! The Signifyd crew dig deep to make sure all customers have matching information so you can ship your order knowing it's not going to end up a charge back. And if for some reason it does Signifyd offers a guarantee claim option that will pay you back if something goes wrong. So basically there is no risk on your end, so what are you waiting for...download the app already!
Signify has been our No.1 app to use everytime we receive an order, over the past few month they have saved us tons of money on fraudulent orders that could have resulted in chargebacks. The Signify Bigcommerce app is simple and easy to use, with clean user interface. After using Signify fraud protection for couple of months, i have not experienced any issues whatsoever, and I strongly believe this service is something every ecommerce store should have.
As an online retailer, fraudulent orders is something we cannot stop from coming in, what happened thereafter is what matters, but with Signify Fraud protection and Guarantee payment service, you will have peace of mind.
Ever have an order you are not really sure about? or want more info to ensure it is a legit order? Signifyd takes the guess work out of fraudulent orders . We now can catch the fraudsters while making sure that our good customers get approved quickly. This App is great, and I recommend it to all Bigcommerce stores! Easy Set up, Easy and intuitive interface.
We just added this service and it's great. They provide a multitude of information about your customer and give you the ability to protect yourself from charge-backs. The first 500 transactions are free unless you decide to request a "Guarantee." Depending on the plan you pick, the costs are minimal compared to the potential losses. Definitely worth it!