Client Reviews (33)

Signifyd solves the challenges that growing e-commerce businesses persistently face: billions of dollars lost in chargebacks, customer dissatisfaction from mistaken declines, and operational costs due to tedious, manual transaction investigation.

E-Commerce Assurance, Signifyd's financial guarantee protecting online retailers in case of chargebacks is supported by a full-service cloud platform that automates fraud prevention allowing businesses to increase sales and open new markets while reducing risk.

When a customer places an order with your BigCommerce store, Signifyd automatically reviews the order and tells you whether to ship it or not. We back our decisions with chargeback protection (through a 100% financial guarantee) so you can focus on growing your business with zero fraud liability.

Standard pricing is 1% for guarantee orders. We offer several plans for different business needs and sizes. View our pricing page to learn more.


Zero fraud liability

When we approve an order, we stake our name on it. Every Signifyd transaction is guaranteed to contribute to your bottom line, so you can maximize your revenue without the risk. If you get a chargeback, we pay you back within 48 hours including chargeback fees & shipping.

Ship more

With Signifyd's industry leading approval rates, accept more domestic and international orders that you would normally decline. Request assistance on demand from our certified fraud experts or let us manage it all for you.

Automate your back office

Skip the research and the wait for a customer call-back. We'll also automate your back office so that orders are fulfilled automatically. Every decision comes with a beautiful report that includes a score and a detailed explanation.

Integrate in minutes

Signifyd sets up in minutes. Simply install this app and you'll instantly see orders coming in, with full data enrichment.


Automatically send orders to Signifyd for chargeback protection

When a customer places an order with your BigCommerce store, Signifyd automatically reviews the order and tells you whether to ship it or not. We back our decisions with chargeback protection (through a 100% financial guarantee) so you can focus on growing your business with zero fraud liability.

Configure order workflows based on Signifyd's guarantee decision

Save time and resources by automating your back office based on Signifyd's decision, automatically shipping good orders and canceling fraudulent ones. Easily configure workflows to automatically place orders Signifyd Guarantee approves on "Awaiting Shipment", and "Declined" or "Manual Verification Required" ones that Signifyd has declined.

Get Started with a free 14-day trial

It's simple to get started just click to INSTALL and try our risk-free 14-day free trial.

Client Reviews (33)

Needs much improvement. about 1 month ago by
This app only checks if the Billing and Shipping address match + does the customers email show up in the Signifyd Database. (Which would be extremely small since you should be a customer to be in the database) I put a test order in the system with a new email address with mismatched billing and shipping information, Signifyd classified the sale with a low score of 479 and wouldn't approve. I then used the same information 1 day later with another order and Signfyd jumped the score to 979 and stated "We have seen this email address in our system for 1 other order" and approved the sale. This test proves their system doesn't provide any help what so ever. I hope someday this software becomes live and does something, for now we will continue to check IP's, addresses, and so on ourselves.
Peace of Mind is Pricelesss 3 months ago by
I've used other, similar services before and they were more costly, harder to set up and offered no insurance. That's probably a better approach for a large retailer as insured programs such as this, will rule out some orders that are likely okay. Still for a smaller merchant, Signifyd is a real blessing. Fraud orders generally come in patterns. One gets through, then the crook notifies the rest of his circle and they'll come more often. This can be financially devasting as the merchant loses both the chargeback and the merchandise. For 1-4% a sale, knowing your transactions are insured can be a business-saving feature. I highly recommend this product. Interface is easy to understand and it works reliably.
A Must Have 3 months ago by
I've been using Signifyd for a short period of time but I can honestly say this is a must have for any online business. As a smaller online business, every fraudulent order caused a lot of headaches and impacted our cash flow. Now that we have Signifyd set up, when ever I see an order waiting to ship I know it's been verified at authentic and I my stress level has dropped. There aren't many companies that I've dealt whom I would would leave a review, but from ease of set up and customer service Signifd has earned 5 stars!
Great Service 3 months ago by
We have been using this service for about 1 year and have had a great experience. We deal with fraudulent purchases everyday and this is a life saver. It saves us money in chargebacks but almost more importantly is the time it saves us in investigating every order. If the order passes we ship it. We rarely get chargebacks now but if we do Signifyd reimburses us right away.
Signifyd is amazing. I have looked at countless numbers of fraud protection apps and services, and Signifyd has been, by far, the best solution. Very few companies offer a chargeback guarantee, and Signifyd is the only service I have found that doesn't charge an arm and a leg for it! I can't praise our account rep, Drew P., enough! Drew and Signifyd were amazing in the acquisition stage, offering us many custom features to fit our needs precisely. Drew responds lightning fast to all of my emails and requests. I ask a lot of Drew sometimes and he is always kind, professional, and efficient. I have never before experienced such great customer service from any individual or company. My only wish would be that Guarantee decisions were made a little quicker overall. However, I truly can't complain as they do stick to their 24-hour Guarantee decision promise, and Drew has helped me out every time I've needed an order pushed to the front of our queue. Go with Signifyd! They have extremely reasonable rates and the peace of mind is more than worth it. A big thanks to Drew and the whole team at Signifyd for making our lives that much easier!
KABOOM AWESOME! 10 months ago by
This is the best app in the app store. If you don't use this yet you should be. Don't waste your time with apps that offer scores, but don't back it up when they are wrong. This one backs it up with full coverage. Cheers
Stop lossing money with fraud. These people back you up. about 1 year ago by

I have been using Signifyd for a few months. If you think you will get 0 fraud with them you are wrong. You are going to get frauds. Maybe more than what i want to see but i guess is impossible to have 0 fraud.The Good think is that all orders that they approved you will covered.  So we stop loosing money with them.  if a fraud order come in they pay us in about 24 hours.  Great service 4 stars because i wish there were 0 frauds. :)


This app is awesome. I mean, I can't say enough good things about the BC Signifyd app. Imagine there's rioting and looting going on all around you (The Internet), but you have a professional team of soldiers standing in a circle shoulder-to-shoulder all the way around your BC shop. And they GUARANTEE if any of the looters gets past them, they'll repair the damage to you. Signifyd is like that. EVERY BIG COMMERCE STORE SHOULD HAVE THIS APP & SERVICE. I'll stay with BC now forever just because of this app.

It's so easy to use. My new account rep called me on Monday morning and by Monday afternoon, Signifyd was guaranteeing all our transactions. It took me 3 minutes to explain everything to my shipping manager, and now we're good to go. So far, Signifyd has approved every transaction as normal. It doesn't seem like they're overly cautious, which I was worried about, but there's this SWEET little "G" for guaranteed next to each order that says we don't have to worry about it anymore.

**Update** Nov. 2016... Almost one year later, Signifyd has cut our fraud down from over $8,000 in 2015 to... $0 in 2016. We have yet to even use their guarantee to reimburse us for a fraudulent transaction. If Signifyd doesn't approve the order, we cancel the order and refund the money. And not a single person has complained that we cancelled their order improperly, BECAUSE THEY WERE ALL FRAUDULENT TO BEGIN WITH. That simple. $0 of fraud in 2016.

Curious results about 1 year ago by

Seems useful , although having very curious ratings when placing bogus test orders.

This Saved me. about 1 year ago by Matt Dehn

I wish I would have found this app before I lost $26,000 to fraudulent orders.  Get the Complete package, it reviews your orders, then approves or denies them.  If they are approved, it guarantees them and will reimburse you for any chargebacks! When you have a lot of high dollar items like I do, that helps a lot.

Must have! about 1 year ago by

This app let me sleep very well...

This is a must for any online small business about 1 year ago by

Get this app!. The integration  is super easy and the system simply works great. Its better then hiring a staff to monitor for fraud. Jermaine was super helpful and understand the industry very very well. We use many  types of apps / software to help automate our business. This is a must. 

My only regret is we didnt discover this earlier


Great app, easy to use, fast responses about 1 year ago by

These guys have been great so far. Chargebacks are paid back fast and easy with minimal effort. All orders are guaranteed or denied in less than 24 hours which is important since we offer same day shipping. 

Just send them proof of shipment (tracking screnshot) and chargeback proof (from your merchant statement) and they refund in 1 day via paypal. 

Not only that but they give a ton of info about every order that has become absolutely crucial. IP address, distance from the IP to the billing and shipping locations, social media profiles if the user is logged on, age of the email address, previous transactions they've seen from them, and much more. 

Our account exec Tally has been super helpful and worked with us to come up with a rate we can both agree on and it's very fair for what they offer. 5+ stars from us, keep it up guys. 

Helps Identify Fraud Before Shipping Orders over 2 years ago by

We've only been using Signifyd for two weeks, but we already see that this is a valuable tool to help us detect fraudulent orders. Not only is it very easy to install and requires little configuration, Signifyd has removed the manual effort and the extensive time that we had to spend to verify suspected orders and has given us the added confidence in serving our customers. At one time we viewed fraudulent orders as just the cost of doing business. But now, Signifyd is helping us identify fraud before we ship our orders which is helping us grow our business.

my debit card blocked, and support ignore all my messages... over 2 years ago by
signifyd manager contact me and give me link:

Yes, that is correct.

In order to get on our Guaranteed Payments Complete plan just click on the link below and fill in your information:

Guaranteed Payments Complete

I use this link , enter my address in Russia and phone number, my debit card info ( Alfa bank ) , and receive message from my bank : "your card has been blocked" , after it I use my other card ( QiWI Visa), payment successful complete and I receive message :

Subscription Confirmation

Thank you for subscribing!

but 5 min later I receive another message :

We’re sad to see you leave

We're sorry to see you go, but we thank you for giving us a try.

after this I can't login to my signifyd account, and your support ignored me!

Well done! over 2 years ago by Cele Chambers

Not bad at all! It's very usefull to manage my store and to make operations faster. Not sure if i want to pay 299/month, but free option is also awesome. Thanks!

Good over 2 years ago by Smith Lawrence

Looks like a great app. A must have for growing small businesses.

Excellent! over 2 years ago by

Great application for us, it gives us much more confidence in approving transactions.

Terrific app over 2 years ago by

After switching shopping carts to Bigcommerce, I hadn't had any fraud protection app for my new site.  And sure enough, one got me a few weeks ago.  I decided to give Signifyd a try, and I'm sure glad I did.  The interface is great, they go far beyond the fraud protection I had through my previous shopping cart (very comprehensive), and the customer service is top notch (thank you to Jermaine!).

As a small business owner, Signifyd gives me one less thing to worry about - I'm happy to say I'm a very satisfied customer!

MUST HAVE APP! over 2 years ago by

Signifyd is a must have for ALL ecommerce owners. It has personally saved my business several thousand dollars from fraudulent customers. This is the very first app any ecommerce store should download and use. Shoutout to my account executive Jermaine M. for walking me through the inner workings of this app! There is simply no one who can offer the amount of trust and reliability that Signifyd has given me so far. Give them a call and see for yourself! 650-285-5208

Best fraud protection applications over 2 years ago by

if you have a new website without any protection for frauds, this applications is a must! it shows tons of details that tell you which order you should cancel. if you are confused at some point, you can just purchase their guarantee case that covers that transaction. their support team is awesome. and best thing about it is that they give you 500 free transactions which is great for starters ! thanks Signifyd for this great app!

So far so good over 2 years ago by

I have been using this app for a short while and so far so good. The account exec Jermaine was very helpful and even called me right when he came back off vacation.  This service shows you all kind of things you always wondered about. The IP address, owners of card, social media presence, even when their email accounts were made. This assures you know if you are dealing with a person or a robot. This app is kind of like  chargeback insurance, if they approve an order they will back you. So far so good! I will give an updated review when more time and events have passed. 

Extremely useful tool over 2 years ago by

A must have application for your store. It summarizes customer information on one screen allowing us to save a lot of time researching individual pieces of information.

Support is great as well!

Integration easy.

Takes one more big question about e-commerce sales off the table over 2 years ago by http://Trusted Medical Supply

We sell diabetic supplies online. Whoever would think that the fraudsters would target a market like this?  Well they do and it is always a real problem telling the good guys from the bad.  Since we are dealing with a product that the customer may need as fast as possible for health reasons, it is important for us to be able to decide quickly the authenticity of the order.

Signifyd really helps by giving us real time information that we would not otherwise have.  We don't totally rely on their reports as to whether to ship or not but it certainly does give us more information on which to make our decisions.

This is definitely a 5 star company.



Gives me exactly what I need - information and options over 2 years ago by

I added this application recently and have already used it for a number of transactions. I love Signifyd's model that puts information and options directly into my hands. I can review the detailed analysis and information that is provided to determine how comfortable I feel with a particular transaction. I can pick individual transactions to have guaranteed against fraud (for a small percentage fee), guarantee all transactions that come in automatically, or assume any risk of fraud myself on transactions that I feel comfortable with.

The free tier is a welcome feature for businesses that are growing, and it is really a win-win for Signifyd and me. I believe that placing a badge on my site actually enhances my customers trust of my store (and my conversion rate). This is definitely an app that I would recommend all merchants try to see if it works for their business model.

Everyone should use this over 2 years ago by

This is the best fraud protection i have ever used for my business.  It is worth every penny and will pay for itlself easily

Great Service over 2 years ago by

The Signifyd service is great! They are more than helpful when you have questions, they follow through in a day and age where customer service has fallen behind. This app saves so much time by simply linking all the information that we would normally have to search for ourselves. Though we have never really had to use the guarantee it is a great feeling to know it's there. This is a must have for any online store or ecommerce.    

Excellent Service over 2 years ago by

We have been using the service for a couple months and it has helped us identify fraudulent orders that we would have missed otherwise.

Much needed service! over 2 years ago by

This app is a real must in the ecommerce business.  It has saved us so much time researching questionable transactions and given us guarentee that we will be paid.  You can't beat  the price and the peace of mind is well worth it.  The support staff was very friendly and proactive during setup and follow-ups.  Since installing this app (easy),  I wouldn't want to do business without it.

If you're not using Signifyd, you're blowing it! over 2 years ago by

Never worry if an order might be fraud again! The Signifyd crew dig deep to make sure all customers have matching information so you can ship your order knowing it's not going to end up a charge back. And if for some reason it does Signifyd offers a guarantee claim option that will pay you back if something goes wrong. So basically there is no risk on your end, so what are you waiting the app already!

A Must Have Service For Any Online Retailer 5/5 over 2 years ago by Bright Chidiebere

Signify has been our No.1 app to use everytime we receive an order, over the past few month they have saved us tons of money on fraudulent orders that could have resulted in chargebacks. The Signify Bigcommerce app is simple and easy to use, with clean user interface. After using Signify fraud protection for couple of months, i have not experienced any issues whatsoever, and I strongly believe this service is something every ecommerce store should have.

As an online retailer, fraudulent orders is something we cannot stop from coming in, what happened thereafter is what matters, but with Signify Fraud protection and Guarantee payment service, you will have peace of mind. 

Great app! over 2 years ago by m b

Ever have an order you are not really sure about? or want more info to ensure it is a legit order? Signifyd takes the guess work out of fraudulent orders . We now can catch the fraudsters while making sure that our good customers get approved quickly. This App is great, and I recommend it to all Bigcommerce stores! Easy Set up, Easy and intuitive interface.

Added Peace of Mind over 2 years ago by Brenda Buschle

We just added this service and it's great. They provide a multitude of information about your customer and give you the ability to protect yourself from charge-backs. The first 500 transactions are free unless you decide to request a "Guarantee." Depending on the plan you pick, the costs are minimal compared to the potential losses. Definitely worth it!