Now you can connect your Bigcommerce store to ShipperHQ, the industry's most sophisticated shipping rate calculator and rules engine to provide accurate, real-time shipping quotes to your customers.
Get started today with a free 30 day trial.
You'll get access to powerful features and tools like:
ShipperHQ's plans start at $50 for merchants who just need the Essentials of advanced shipping rate management. Our Standard plan at $100 monthly offers additional, advanced functionality for merchants who ship from multiple origins, use multiple carriers, or need support for our more advanced features. For merchants who dropship or have other complex needs, our Pro plan at $200 monthly offers a full suite of capabilities to make it possible to offer the right rates and options to your customers. And, for larger merchants who need priority support and all the features of ShipperHQ our Enterprise plan fits the bill. Contact us to discuss which plan is right for your unique needs.Need an extra hand getting started?
ShipperHQ's team of eCommerce shipping experts are at your disposal offering consultation, hands-on configuration support, and even full implementation services. Contact ShipperHQ to discuss your options at www.ShipperHQ.com.Note: The Bigcommerce ShipperHQ integration is now available and comes with a 30 day free trial. ShipperHQ is included in select Enterprise plans at no extra charge. Merchants not eligible for a free ShipperHQ account will have the opportunity to subscribe to one of ShipperHQ's pricing plans directly in the app.
Amazing product and amazing support. I've worked with both Daniel and Quentin and they have spent extensive time with me explaining how to use their wonderful product. The features and abilities are endless and a must for anyone who needs advanced shipping methods or situations.
I installed ShipperHQ with the assumption that they would be more than willing to help set up. I contacted their support, and they told me to contact Big Commerce. I contacted Big Commerce, and they told me to contact ShipperHQ. After a couple of days, Big Commerce stepped up to the plate to help me out. I finally got it set up, but I am still having multiple issues. Very little support material. And, I really mean none. The support materials is very broad and not at all specific to what you are trying to figure out. If you ask ShipperHQ for support, they generally send you to their documentation, so don't expect a welcoming hand from them.
I too am having issues with Shipper HQ. I want to be able to give customers an option of USPS for 5.95 on certain products. I have gone through and labeled all the products that I want to offer, but if I test it out, it will either give me a 5.25 shipping total, or most of the times it gives an error, so the customer can't complete the order. I understand it's still in the testing stage, but it really isn't ready yet. Definitely not worth the $50 a month. I de-activated the account yesterday and spoke to Big Commerce, it seems this is the only way to go for what I want to do, so I just reactivated it and saw others comments, and realized it's not just me doing something wrong. I will de-activate again, and look for other options.
UPDATE: After spending a lot of time playing with all features (Origins, Shipping Groups, Merging Carriers, Rules etc.), I can tell you this is a fantastic app! It is capable of doing pretty much everything in terms of shipping. Their support is REAL! Absolutely amazing people! They can do so much, but BIGCOMMERCE can't. That's the issue. BC is very slow of making any improvement/adjustment.
For example, you can't set different origin and shipping group to a product variation(option as BC calls it). If you sell a Polo Shirt in multiple colors, and those colors are stocked in different warehouses, the system will calculate shipping based on the origin of the main product.
I would love to continue to use this app, however without the ability to treat product variations differently, It doesn't justify.
I've been playing with the app for a few days and so far it shows promise! I find the rules a little bit complicated to set up at first, but maybe my business doesn't require too much, and I am just overthinking. I've contacted their support and got a reply for a walk-thru the app, which will definetely be very helpful.
Previously, I posted pertaining to ShipperHQ. I initially encountered issues with getting customer service and integration issues. I have since spoken with them, and they have been more than wonderful in providing feedback on issues and for listening to my concerns. Since then, they have implemented several changes that have addressed major concerns.
For example, creating a rule that charges shipping per box: create a dimensional box, then create a rule that states 'pack individually'.
Another example for creating a $5.95 per box: simply create a rule that states that a particular category is $5.95. There's no ellaborate coding required.
I have since deleted the app as it was not working.
Just started the beta today, but so far LOVING IT! This is everything BigCommerce needed SO badly.