Customer Service & Helpdesks

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  1. LiveChat — AI-Powered Live Chat & Customer Support

    LiveChat — AI-Powered Live Chat & Customer Support

    CRM & Customer Service, Ecommerce AI

    AI-powered live chat and messaging platform for sales and support — boost conversions and order value through live conversations.

    Pricing

    • Upfront fee: $0
    • Recurring fee: $24
    27 reviews
    Elite
  2. Product Questions by FreshClick

    Product Questions by FreshClick

    CRM & Customer Service, Site Tools

    Our Product Questions app allows customers to submit questions from your store for you to answer. Both will be shown on the product page.

    Pricing

    • Custom Pricing
    2 reviews
    Verified
  3. Gorgias

    Gorgias

    CRM & Customer Service

    Gorgias' integration with BigCommerce lets you connect your store to the helpdesk in seconds, get the full customer picture right on your support tickets, and add a live chat to your site.

    Pricing

    • Upfront fee: $0
    • Recurring fee: $60
    29 reviews
  4. Zendesk Connector by agnoStack

    Zendesk Connector by agnoStack

    CRM & Customer Service

    The agnoStack Omni-Channel Support plugin makes it possible to view and manage Order data from your eCommerce Store directly within Zendesk.

    Pricing

    • Custom Pricing
  5. eDesk

    eDesk

    CRM & Customer Service

    eDesk is the customer service help desk software that unifies all your queries, orders and customer info into one single view.

    Pricing

    • Upfront fee: $0
    • Recurring fee: $39
    1 review
  6. FAQ by POWR

    FAQ by POWR

    CRM & Customer Service, Site Tools

    Answer your shoppers’ most common questions on a user-friendly accordion FAQ help page or section.

    Pricing

    • Upfront fee: $0
    • Recurring fee: $0
    9 reviews
  7. Live Chat: WhatsApp & Facebook by POWR

    Live Chat: WhatsApp & Facebook by POWR

    CRM & Customer Service, Site Tools

    Talk with your customers and visitors in real-time via WhatsApp, Facebook Messenger, or Telegram.

    Pricing

    • Upfront fee: $0
    • Recurring fee: $0
    6 reviews
  8. Feedback Survey by POWR

    Feedback Survey by POWR

    CRM & Customer Service, Marketing

    Collect feedback with easy survey forms. Limit submissions per user and automatically display the results.

    Pricing

    • Upfront fee: $0
    • Recurring fee: $0
    3 reviews
  9. CRM and Helpdesk by 3Dsellers

    CRM and Helpdesk by 3Dsellers

    CRM & Customer Service

    The all in one solution for your e-commerce customer service and orders management.

    Pricing

    • Upfront fee: $0
    • Recurring fee: $0
    5 reviews
  10. Callexa Feedback

    Callexa Feedback

    CRM & Customer Service

    Analyse and measure customer sentiment by conducting automated NPS based surveys to recent or regular customers of your BigCommerce shop.

    Pricing

    • Upfront fee: $0
    • Recurring fee: $0
    3 reviews
  11. CartConvert

    CartConvert

    CRM & Customer Service

    Checkout recovery platform in which live Support reps reach out to shoppers via SMS whenever they abandon their checkout or cart.

    Pricing

    • Upfront fee: $0
    • Recurring fee: $50
    2 reviews
  12. Application Form by POWR

    Application Form by POWR

    CRM & Customer Service, Site Tools

    Easily take applications for all your open positions and brand ambassador, wholesale or affiliate programs.

    Pricing

    • Upfront fee: $0
    • Recurring fee: $0
12
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